*Contract for a period of 12 months.

MAIN RESPONSIBILITIES:

• Managing operational requests based on all OEM processes (registration, quotation)
• Engaging within the regions or GEO and also outside the assigned regions, with other functions and organizations to resolve issues as they relate to OEM Operations.
• Escalation management for customer’s escalations.
• Ability to follow/understand rules of engagement and feed all tools and trackers as expected
• Proactively addressing any process inconsistency / improvement topics during team meetings
• Monitoring generic and individual mailboxes according to the established operational discipline.
• Ability to support on all the activities under the GDC when applicable
• Work together with the process leads to continuously improve the OEM processes (Evaluate knowledge gaps and associated steps to close them – identify subjects for improvements)
• Willingness to develop within role through extra activities
• Support the team in managing activities on top of the primary focus in order to meet business needs

JOB REQUIREMENTS:

(Knowledge, skills, experience)

• Bachelor’s /graduate degree
• Fluency in written and spoken English
• Follows established guidelines and interprets policies
• Active Listening
• Analytical Skills
• Questioning skills
• Problem solving skills
• Knowledge of GO business processes
• Technical knowledge
• Adaptability skills
• Attention to quality
• Multitasking
• Flexibility, fast learner, very well-organized person, able to meet strict deadlines
• High level of professional competence
• Ability to work across multiple time zones, regions and flexibility in work schedule
• Understanding of multinational/global customers specifics (billing model, approvals)
• Advanced Communication skills
• Ability to manage documentation, process updates
• Data consolidation, metrics ability

COMPETENCY REQUIREMENTS:

• Good communication skills with ability to deliver messages clearly (verbal, written and presentation) to internal and external peers
• Facilitation skills
• Pro-actively identifying training opportunities
• Continuous development through relevant assignments
• Responding constructively to others' ideas and suggestions
• Actively seeking new ways of working to improve productivity
• Team Spirit
• Embracing change
• Speedy and effective resolution of customer issues and complaints
• Taking personal responsibility for the quality and content of your work
• Demonstrates Global & Cultural Awareness & Mindset
• Strong team player
• Personal and professional independence
• Proactive thinking
• Ability to structure and apply basic organizational skills to manage daily operational issues
• Customer focus, client understanding