Job Title: Java Support Engineer

Location : Remote in Mexico

Job Type: Full time Contract

Top Skills: Java , SQL, Unix

Role Description

Analyst/Associate in AppBank, the Technology Division’s “Run-The-Bank” production management organization here. Specialist role in the production management function for technologies and systems that support the Firm’s various business functions.

Responsibilities

• Work actively with team members to analyze and resolve application issues
• Identify defects, discrepancies, and trends by ways of code debugging or log analysis
• Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas
• Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly
• Adopt various tools developed by AppBank Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.
• Identify alerts / processes that can be automated and then work with AppBankEngineering team in automating them
• Challenge existing application setup, processing and suggest different ways to solve problem or improve stability
• Actively participate in Change management process with view to manage risk in production environment
• Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency
• Develop reports that provide trending statistics to track and manage application health and support service performance
• Willing to learn and troubleshoot/support proprietary technologies not available through market place. No knowledge of proprietary technologies is required pre-hire
  
  

(Qualification & Experience)

Minimum Education and Education Requirements:

Bachelor’s degree (U.S. or equivalent) and Five (5) years of software development experience

Must have skills and/or licenses required to perform the job:

• Computer Science concept of Data Structures in practical use cases
• Problem solving in a development or production environment, including experience observing patterns, analyzing root cause and suggesting ideas toresolve issues
• Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with App Dev teams and senior stakeholders
• One of the following Structured or Object Oriented programming languages: Java
• One of the following Scripting languages: Shell script, Perl, JavaScript or Python etc.
• One of the following RDBMS environments: Sybase ASE/IQ, Oracle or DB2
  
  

Top skills: Java, SQL, UNIX

Optional skills or qualification (Nice to have)

• Experience in the Financial Service Industry
• Experience in Cluster Computing and Big Data solutions: Spark, Hadoop, HDSF, XRS using public cloud
• Degree in Computer Science