RESPONSIBILITIES:

• Work actively with team members to analyze and resolve application issues

• Identify defects, discrepancies, and trends by ways of code debugging or log analysis

• Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas

• Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly

• Adopt various tools developed by Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.

• Identify alerts / processes that can be automated and then work with Engineering team in automating them

• Challenge existing application setup, processing and suggest different ways to solve problem or improve stability

• Actively participate in Change management process with view to manage risk in production environment

• Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency

• Develop reports that provide trending statistics to track and manage application health and support service performance

• Willing to learn and troubleshoot/support proprietary technologies not available through market place. No knowledge of proprietary technologies is required pre-hire

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

Bachelor’s degree and software development experience

MUST HAVE SKILLS:

• Computer Science concept of Data Structures in practical use cases

• Problem solving in a development or production environment, including experience observing patterns, analyzing root cause and suggesting ideas to resolve issues

• Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with App Dev teams and senior stakeholders

• One of the following Structured or Object Oriented programming languages: Java

Experience on SQL

Experience on Linux and Unix.

OPTIONAL SKILLS OR QUALIFICATION

• Experience in the Financial Service Industry