Leading the change: Developing and executing a comprehensive digital workplace roadmap aligned with business goals, including selecting and integrating appropriate technologies, planning upgrades, and managing the overall digital workplace lifecycle.
Subject matter expert: Possessing deep technical knowledge of relevant digital workplace tools, such as Microsoft 365, collaboration platforms, communication tools, and other cloud-based solutions. Staying current with emerging technologies and advocating for their adoption within the organization.
Governance and standards: Establishing and maintaining governance frameworks, usage policies, and best practices for digital workplace tools to ensure data security, compliance, and efficient operations. This includes application lifecycle management, development standards, and deployment protocols.
Technical documentation: Overseeing the creation and maintenance of comprehensive technical documentation, including operational processes, training materials, and user guides.
Stakeholder management: Working closely with business stakeholders across different departments to understand their needs, gather requirements, and provide technical guidance. Building strong relationships and acting as a liaison between technical teams and business users.
Technical support: Providing ongoing support and troubleshooting assistance to address user issues and promote adoption.
Team leadership: Leading and mentoring a team of digital workplace specialists, assigning tasks, managing performance, and fostering a collaborative work environment.
Project management: Overseeing the implementation of digital workplace projects, managing timelines, budgets, and resources. Ensuring projects are delivered on time, within budget, and meet quality standards.
Performance monitoring: Tracking key performance indicators (KPIs) to measure the effectiveness of the digital workplace strategy and identify areas for improvement. Regularly reporting on progress to stakeholders.
Managing UEM
Workspace One / Omnissa: Managing Unified Endpoint Management (UEM) solutions such as Workspace One / Omnissa to ensure secure and efficient management of all endpoints within the organization. Profile Requirement
Proven success and expertise in Digital Workplace in an international environment, and client facing capacity 2. 4- 6 years of technology-related experience and knowledge in UEM – Workspace One / Omnissa
Proactive and enthusiastic individual who can lead incidents and drive troubleshooting through a logical approach
An individual who can thrive working in diverse environments with collaboration from different regions and cultures.
Experience working in a matrixed environment and therefore diverse stakeholders
Customer orientated with a mindset of problem resolution 任务描述 1. 引领变革：开发和执行与业务目标一致的全面数字工作场所路线图，包括选择和整合适当的技术、规划升级以及管理整体数字工作场所生命周期。 2. 专业知识：具备相关数字工作场所工具的深厚技术知识，如 Microsoft 365、协作平台、通信工具和其他基于云的解决方案。保持对新兴技术的关注，并倡导在组织内的采用。 3. 治理和标准：建立和维护治理框架、使用政策和数字工作场所工具的最佳实践，以确保数据安全、合规和高效运营。这包括应用生命周期管理、开发标准和部署协议。 4. 技术文档：监督全面技术文档的创建和维护，包括操作流程、培训材料和用户指南。 5. 利益相关者管理：与不同部门的业务利益相关者密切合作，了解他们的需求，收集要求并提供技术指导。建立良好的关系，充当技术团队与业务用户之间的联络人。 6. 技术支持：提供持续支持和故障排除协助，以解决用户问题并促进采用。 7. 团队领导：领导和指导数字工作场所专家团队，分配任务，管理绩效，并促进协作的工作环境。 8. 项目管理：监督数字工作场所项目的实施，管理时间表、预算和资源。确保项目按时交付、在预算内完成，并符合质量标准。 9. 绩效监控：跟踪关键绩效指标（KPI），以衡量数字工作场所战略的有效性并识别改进领域。定期向利益相关者报告进展情况。 10. 管理 UEM
Workspace One / Omnissa：管理统一端点管理（UEM）解决方案，如 Workspace One / Omnissa，以确保组织内所有端点的安全和高效管理。 个人要求 1. 在国际环境中具有数字工作场所的成功经验和专业知识，并具备客户面对面的能力。 2. 4-6 年与技术相关的经验，具备 UEM