该职位来源于猎聘 外企驻场 Desktop support for End users.

Provide regular scheduled and ad hoc desktop support for a variety of systemsGo clients.

Replace PC and Server parts, perform hardware upgrades and conduct regular hardware maintenance.

Alert systemsGo management of potential critical situations.

Monitor critical client problems until they are resolved, providing frequent updates.

Project Engineering

Stage, configure and test IT equipment and network hardware as needed to complete projects on schedule.

Assist the Project Manager with status reporting for daily task updates.

General

Effectively communicate the status of client issues to the client and the systemsGo Service Delivery Manager

Actively pursue enhancements to business processes to improve overall productivity.

Qualifications

Technical Diploma, B.Sc. or B.EE. preferred

Microsoft Certifications: MCSA/MCSE/MCITP; on Windows Server 2008 preferred

Cisco Certifications: CCNA; CCNP/CCDA/CIPT desirable

Solid Knowledge of networking, operating system and applications

Experience

At least 1 year experience in a demanding end-user IT environment with extensive user interaction

Experience providing IT support for multinational users and/or users in the financial industry.

Experience with installing, maintaining and supporting office IT infrastructure-PCs, Servers,Telephones, LAN, WAN Accelerators, Network Routers / Switches / Hubs, etc.

Experience with a variety of platforms, environments, support models, industries, etc. preferred

Language

English-Both written and spoken fluency

Mandarin-Spoken fluency required

Requirement Communication-Communicate IT problems and solutions effectively to end users and management. Summarise activities and results effectively. Ability to cope well under pressure, and have a good understanding of how to deal with end users at all levels.

Presentation- Excellent user-facing skills. Professional manner and appearance are important.

Technical -A quick learner with a solid understanding of technology. Successful candidate should be technically capable of solving 60-80% of the problems independently, or able to seek further assistance through escalation channels if necessary. Document IT environments consistently and clearly.

Teamwork - Work effectively in teams. Respect opinions and contributions of team members. Ability to build good professional relationships with both teammates and the end client.

Productivity - Effective time management. Good work load management.

Problem Solving -Ability to gather information; explore and eliminate alternatives; request and utilise assistance from other sources; confirm problem diagnosis; identify, test and implement solutions; Front-to-back responsibility for issue resolution.

Quality Awareness -Understand and strive to solve problems rather than just treating symptoms. Follow assignments through to completion. Commitment to improving company's procedures.

Benefit

• Have the national social security as well as additional supplementary medical insurance, child supplementary medical insurance.
• Company outing every year and other activities like department team building,birthday party
• Have the personal development allowance for continual education and training every year
• Have the statutory holiday and paid annual leave every year, flexible working time
• Have Hardship allowance for overtime work.