该职位来源于猎聘 Position Description:

• Assist with user onboarding, administration, and termination processes, ensuring smooth transitions and access control management
• Provide daily technical support to end users, addressing their IT related issues promptly and effectively
• Fulfill demanding customer Service Level62Agreements (SLA's) and manage customer expectations around support delivery timelines.
• Documentation of process, procedure, and operations
• Training of end-users on hardware and software
• Support of conferencing tools and performance enhancement
• Maintain inventory of IT assets and ensure all devices are accountable
• Collaborate with the Global IT Team to facilitate service deployments, while concurrently gaining proficiency in the system
  
  

Preferred Qualifications

• A bachelor’s degree in information technology, or similar
  
  

2.1-2 years’ experience in an IT support role

• Experience supporting Windows 10 – 11 Operating Systems
• Familiar with cloud-based services - Office 365 apps, Okta, Intune MDM, Kandji MDM, and Jira Ticketing System
• Experience in company-wide IT service deployment/support of IT application or service
• Fluent in English (spoken and written)
• Ability to manage multiple task and work in a fast-paced environment
• Understanding of networking concepts
• Awareness of security best practices and vulnerability management