About Markovate:

At Markovate, we don’t just follow trends—we drive them. We transform businesses through innovative AI and digital solutions that turn vision into reality. Our team harnesses breakthrough technologies to craft bespoke strategies that align seamlessly with our clients' ambitions. From AI consulting and Gen AI development to pioneering AI agents and agentic AI, we empower our partners to lead their industries with forward-thinking precision and unmatched expertise.

Job Overview:

We are looking for a proactive IT Support Engineer to ensure smooth IT operations and efficiently handle technical challenges. As a fast-growing company, we need a self-driven professional who thrives in a dynamic environment, embraces learning opportunities and adapts to evolving technologies. Someone with prior experience in troubleshooting, system maintenance and IT support would be well-suited for this position.

Candidate Requirements:

• Minimum 2 years of experience in IT Support or related roles.
• Must be from Gurgaon or Delhi/NCR.
• Previous experience working as a remote IT support specialist.
• Hybrid work mode with a willingness to travel as required.
• Strong troubleshooting skills for Windows, MacOS, networking, and cloud services.
• Experience with JumpCloud or similar identity and device management platforms.
• Hands-on experience with Microsoft Office 365, Google Workspace, VPNs, firewalls.
• Knowledge of basic scripting, automation, and IT security best practices.
• Own conveyance is a must for on-site support needs.

Key Responsibilities:

• Provide technical support for hardware, software and networking issues.
• Install, configure, and maintain IT infrastructure, systems, and devices.
• Troubleshoot and resolve system errors, connectivity issues, and security concerns.
• Support end-users remotely and on-site, ensuring minimal downtime.
• Previous experience in remote IT support – the ability to troubleshoot and resolve issues efficiently without being physically present.
• Take ownership of IT incidents and service requests, ensuring timely resolution.
• Manage IT assets, documentation, and inventory.

Location - Please note: This is a remote job. However, selected candidates will be expected to work

from our Gurgaon office a few times a month, if requested.

What it like to be at Markovate:

• At Markovate, we thrive on collaboration and embrace every innovative idea.
• We invest in continuous learning to keep our team ahead in the AI/ML landscape.
• Transparent communication is key—every voice at Markovate is valued.
• Our agile, data-driven approach transforms challenges into opportunities.
• We offer flexible work arrangements that empower creativity and balance.
• Recognition is part of our DNA—your achievements drive our success.
• Markovate is committed to sustainable practices and positive community impact.
• Our people-first culture means your growth and well-being are central to our mission.