About Evergreen Goodwill

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.

The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need — because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.

Job Title: IT Program & Operations Coordinator

Salary Range: $60,000 – 80,000

Location: Seattle – Administration

About The Position

Evergreen Goodwill is seeking a Program & Operations Coordinator to support the VP of Technology and help drive alignment, organization, and execution across the broader technology function. This hybrid role combines project coordination, business analysis, and light executive support into a single position that is highly cross-functional and operationally essential. The ideal candidate thrives on bringing structure to ambiguity and creating momentum behind critical initiatives. At its core, this role centers around managing the flow of work—tracking timelines, surfacing blockers, and ensuring that projects move forward clearly and consistently. This is not a traditional assistant role, but a utility player role for someone who enjoys connecting dots, managing details, and staying close to strategy while delivering on tactical needs.

Essential Functions and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Program & Project Coordination

• Coordinate cross-functional technology initiatives and ensure projects stay on schedule.
• Track timelines, manage risks, and surface blockers to ensure visibility and momentum across initiatives.
• Maintain project documentation, status reports, and internal process tracking systems.
  
  

Executive Operations & Communication

• Manage meeting logistics, internal communications, and follow-ups for the VP of Technology.
• Support board and leadership preparation by synthesizing updates, drafting materials, and coordinating deadlines.
• Help maintain focus on strategic goals by filtering and sequencing incoming requests and action items.
  
  

Business Analysis & Workflow Mapping

• Provide business analysis support, including requirements gathering, process documentation, and solution scoping.
• Partner with stakeholders to identify inefficiencies and opportunities to improve workflows using technology.
• Support the evaluation and prioritization of new tools or system changes based on business value.
  
  

Change Management & Adoption Support

• Support the rollout and adoption of new systems and tools across departments.
• Coordinate training schedules, feedback loops, and documentation to support user success.
• Track usage and surface adoption risks early, supporting a culture of continuous improvement.
  
  

Position Requirements: Qualifications under the Americans with Disabilities Act (ADA)

To successfully perform this job, individuals must be able to complete each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Education And Experience

• A bachelor's degree in fields like Business Administration, Information Systems, or Computer Science or equivalent work experience.
• 3+ years of experience in a project management, technology program coordination, executive support, or business operations role.
• Familiarity with business analysis, process mapping, or project management best practices.
• Excellent communication, writing, and organizational skills.
• Strong interpersonal skills with the ability to influence and align diverse stakeholders.
• Comfortable with tools like Freshworks, Microsoft Planner, CoPilot, ChatGPT, Jira, Confluence, SharePoint, Microsoft
• Teams, or similar collaboration platforms.
• Ability to manage competing priorities with a high degree of follow-through and professionalism.
• Strong organizational skills with the ability to stay focused, manage priorities, and keep projects moving forward.
• Clear empathy and respect for frontline staff, with a commitment to delivering and designing practical, user-centered solutions.
• Comfortable analyzing problems, thinking critically, and offering practical solutions that help teams work smarter Clear and confident communicator—able to share ideas, ask good questions, and keep people in the loop.
• Reliable, detail-oriented, and committed to doing great work with care and follow-through.
• Good with time management, able to balance multiple tasks and follow through on commitments.
• Curious and improvement-minded—always looking for ways to make things better or more efficient.
• Capable of managing small-to-medium projects by breaking work into steps, setting realistic timelines, and following through to meet deadlines.
  
  

Skills And Competencies

• Experience working directly with senior leadership or executive-level stakeholders in a project or operations capacity.
• Familiarity with nonprofit environments, mission-driven organizations, or resource-conscious teams.
• Experience supporting or coordinating Agile, Kanban, or hybrid project methodologies.
• Comfort working in both structured project frameworks and informal, fast-moving environments.
• Ability to design and maintain dashboards or lightweight reporting tools (e.g., Airtable, Notion, Excel, Power BI, etc.).
• Understanding of change management principles and techniques for supporting tech adoption across varied teams.
• Experience managing internal communications or contributing to board-level presentations and planning sessions.
• Working knowledge of low-code/no-code tools or automation platforms (e.g., Power Automate, Zapier) to support process improvement.
  
  

Physical Abilities

• While performing the duties of this job, the employee will be required to sit for periods of time, communicate with other employees by talking and hearing, required to lift and carry items weighing up to 50 pounds, and operate computer systems.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Able to communicate with others effectively both verbally and written, including those who have limited English skills.
• Maintain reliable attendance.
  
  

Work Environment

• Exposure to computer screens.
• The noise level in the work environment is usually moderate.
• Required in-office work schedule, 5 days/week in office.
• Required job duties are normally performed in a climate-controlled office environment, or remotely from home.
  
  

Everyone is Welcome

When you join Evergreen Goodwill, you join a truly vibrant community. We value the things that make us different and unique. From diverse international and ethnic backgrounds, to languages, identities, ages, orientations, and beyond, Evergreen Goodwill celebrates individual and cultural diversity.

Why work at Evergreen Goodwill?

• A health plan that includes medical, dental, vision and prescription coverage
• 100% Employer-paid life, accidental death and dismemberment (AD&D), and long-term disability insurance (for salaried employee)
• Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability
• Flexible Spending Accounts (FSA) Plan
• Roth and 403(b) Retirement Savings Plan program
• Paid vacation, (9) holiday and sick time
• Limited paid time off for Jury Duty and Bereavement Leave
• Employee discounts
• Employee Assistance Program (EAP)
• Career Advancement Opportunities
• Paid Job Training
  
  

EEO Statement: Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination.

This document does not represent a contract of employment, and EGNW reserves the right to change this job description and/or assign tasks for the employee to perform, as EGNW may deem appropriate.