IT Operations/Helpdesk Analyst - Technology, SeaBank
Manila, NCR, PH
20 days ago
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Summary
Job Description
Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printers
Troubleshoot and resolve end user application issues, maintain and update technical support documentation
Other duties include performing first level troubleshooting and support for scheduled server backups, system monitoring and reports
Handle asset management, maintain inventory and liaise with vendors
Maintain and monitor office network infrastructure, IT security and antivirus tools
Requirements
Bachelor’s degree, preferably majoring in Computer Sciences, Information Technology or a related field
Have basic knowledge in IT (web, mobile, software, hardware, network), preferably 1-2 years of experience in IT Operations/Helpdesk, Service Desk, System Administrator or related positions
Preferably knowledgeable in any IT ticketing system (Jira / ServiceNow etc.)
Strong analytical and troubleshooting skills
Demonstrated track record of getting things done in a fast-paced environment
Open to fresh graduate with no formal work experience
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