Being a part of the Benchmark Community Bank family demonstrates "community" at its core. Since our earliest days as The Lunenburg County Bank, our organization has focused on contributing to an enhanced hometown quality of life in the communities we serve. As a Benchmarker, you will be encouraged to be involved in the activities that make where you live, work, and play "home." We look forward to talking with you about how you can "Come home to Benchmark." We are seeking an experienced and proactive IT Help Desk Manager to lead our help desk team of three in providing top-notch technical support to our employees and ensuring the smooth operation of our IT systems. The ideal candidate has 3-5 years of experience managing a help desk team, a passion for problem-solving, and a commitment to delivering excellent service. Key Responsibilities: * Lead and manage the day-to-day operations of the help desk team, ensuring timely and effective resolution of technical issues. * Develop and implement help desk procedures, policies, and best practices to improve efficiency and service quality. * Monitor and analyze help desk performance metrics, preparing reports for management and identifying areas for improvement. * Provide technical guidance and mentorship to help desk staff, fostering professional growth and team collaboration. * Collaborate with other departments to identify and address IT needs and challenges. * Oversee hardware and software deployment, system updates, and maintenance to minimize downtime. * Manage help desk ticketing systems and ensure accurate documentation of issues and resolutions. Qualifications: * 3-5 years of experience managing a help desk team, preferably in the banking or financial industry. * Strong technical skills, with a solid understanding of IT systems, hardware, and software. * Proven leadership abilities, with experience coaching and mentoring team members. * Excellent problem-solving and decision-making skills. * Strong interpersonal and communication skills, with the ability to work effectively with non-technical staff. * Experience with help desk ticketing systems and IT best practices. * Experience with Windows 11, Microsoft Office Suite, Microsoft Server, Active Directory What We Offer: * Competitive salary and benefits package. * Opportunities for professional development and growth. * A collaborative and supportive work environment. * The chance to make a meaningful impact within a close-knit community. Benchmark Community Bank is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.