Jobs 1 - 7 out of 7 for It Help Desk Manager

Oversee IT support operations for a federal government contract, leading a team of help desk professionals, ensuring exceptional customer service, troubleshooting technical issues, and maintaining IT systems that support federal operations.

Empower People. Optimize Technology. Elevate Support. At Mosaic, we are on a mission to relentlessly pursue opportunities that empower people. As part of the One Mosaic team, we create caring communities where individuals have a voice, advocacy, and a meaningful life. We are seeking an engaging, d...

Leads IT support operations, including help desk, service desk, and end-user support services. Manages internal team performance, workload allocation, and continuous development of support staff. Oversees incident, problem, and request management processes to meet service expectations. Monitors serv...

Lead and mentor the on-site IT team, oversee all site IT operations, manage the site IT budget, build partnerships with senior business leaders, drive site IT projects, and ensure compliance with corporate IT policies.

Lead and manage the IT Support/Help Desk team, oversee daily operations, service delivery, team performance, and end-user support. Provide hands-on guidance for troubleshooting hardware, software, network, and Microsoft 365 issues. Monitor support metrics and develop reports for management. Manage A...

Administer Help Desk operations and end-user support; establish workflows and service standards; supervise and coordinate support personnel; oversee incident and request management, advanced troubleshooting, escalation, and documentation; track service metrics and drive process improvements; maintai...

Oversee Help Desk operations and supervise Help Desk agents. Ensure end users receive top-level customer service and technical assistance. Manage procedures for identifying, prioritizing, and resolving end-user help requests. Monitor and track Help Desk functions.