We are seeking one Desktop Support Engineer to provide Windows and Linux (Ubuntu) support at our San Diego office in California. Responsibilities: • Team up with IT groups in the US and Taiwan (HQ) for Windows environment support • Printer/fax/copier and Video conference equipment configuration and maintenance • OA/RD tickets/requests follow-up and urgent incident escalation in day to day work • Routine desktop/laptop hardware and software installation and troubleshooting , including virus/malicious programs clean up on problematic Windows clients • IT hardware inventory (laptop/desktop, spare parts) maintenance • Attend and actively participate in local OA ticket review meeting on a monthly basis • Escalate outstanding issues to local IT manager in accordance with published guidelines • Be able to work overtime on requested business demand such as office move support in the weekend Skills and Experience • Solid experience with Windows platform support and relevant troubleshooting. • Basic Linux (Ubuntu, macOS) operation and troubleshooting • Experience with Cisco IP phone and Video Conference system maintenance • Solid knowledge of network fundamentals, including TCP/IP, DNS, SMTP, DHCP protocols • Solid experience with MS Office365 support • Experience in antivirus/malware incidents cleanup on Windows platform • Good communication skill and customer oriented • Good problem solving skill and be able to work independently • Be able to remote support user over the phone • Hold positive working attitude and be a committed team player • Provide basic user training on IT fundamental services introduction • Must be detail-oriented , accurate and well organized • Knowledge of Remedy Incident Management system is a plus • Ability of speaking Mandarin is a plus