Job Description

We are seeking one Desktop Support Engineer to provide Windows and Linux (Ubuntu) support at

our San Diego office in California.

Responsibilities

• Team up with IT groups in the US and Taiwan (HQ) for Windows environment support
• Printer/fax/copier and Video conference equipment configuration and maintenance
• OA/RD tickets/requests follow-up and urgent incident escalation in day to day work
• Routine desktop/laptop hardware and software installation and troubleshooting , including
  
  

virus/malicious programs clean up on problematic Windows clients

• IT hardware inventory (laptop/desktop, spare parts) maintenance
• Attend and actively participate in local OA ticket review meeting on a monthly basis
• Escalate outstanding issues to local IT manager in accordance with published guidelines
• Be able to work overtime on requested business demand such as office move support in the
  
  

weekend

Requirement

Skills And Experience

• Solid experience with Windows platform support and relevant troubleshooting.
• Basic Linux (Ubuntu, macOS) operation and troubleshooting
• Experience with Cisco IP phone and Video Conference system maintenance
• Solid knowledge of network fundamentals, including TCP/IP, DNS, SMTP, DHCP protocols
• Solid experience with MS Office365 support
• Experience in antivirus/malware incidents cleanup on Windows platform
• Good communication skill and customer oriented
• Good problem solving skill and be able to work independently
• Be able to remote support user over the phone
• Hold positive working attitude and be a committed team player
• Provide basic user training on IT fundamental services introduction
• Must be detail-oriented , accurate and well organized
• Knowledge of Remedy Incident Management system is a plus
• Ability of speaking Mandarin is a plus