Act as a point of contact for users regarding complex queries
Conduct user training to facilitate adoption of new systems
Develop technical documentation and training materials
Lead user adoption and customer education programs
Support the development of change management plans
Develop technical specification
Collaborate with developers to ensure requirements are incorporated into system design
Determine optimal means of meeting needs and requirements
Function as the liaison between users and technical staff throughout the solution implementation cycle
Conduct Risk Assessment
Facilitate detailed scoping, story session, process mapping, design and blueprinting
Translate business requirements and user needs into functional specifications
Verify that business requirements are incorporated into the design
Create test scripts and facilitate testing
Help business identify and measure relevant KPIs for Benefits Realization
Work with relevant stakeholders during project lifecycle
Analyze business process
Recommend alternative solutions to streamline processes
Evaluate the viability and feasibility of possible improvements to processes
Support the development of recommendations to increase efficiency of processes
Support the review of existing business processes to identify opportunities
Manage Program
Ensure continuous progress of the project in the absence of PM
Work with users, PMs, technical staff, third-party developers/implementors and management to determine and resolve issues associated with project implementation
Serve as Back-up to Project Managers
Minimum Qualifications
Good understanding and experience in implementing projects using different methodologies (Agile, Waterfall, Scrum, Kanban)
Completed at least 1 end-to-end project implementation, either as lead or part of the project team (scoping to closing)
With experience in Vendor Selection Process
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