Team Pumpkin

Intern - Account Management

Gurugram, HR, IN

5 days ago
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Summary

  • Creating a positive onboarding experience for new clients.
  • Manage daily activities and tasks for clients by Line Manager
  • Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
  • Responding to clients' requests as they arise in real time
  • Maintaining an accurate record of all necessary documents pertaining to the brand.
  • Coordinate with various internal teams to deliver Creative, Data Analytics, Tech and Operational Services
  • Develop a relationship with clients and manage their expectations (Kudos if you can balance the two together!)
  • Upsell! Always be on a lookout to identify opportunities and convert them to grow revenue
  • Ensure that projects are completed on time and within budget.
  • Coach and support team members to help them meet departmental goals
  • Take responsibility for the quality of work, the accuracy of brief and the team’s output
  • Maintain weekly, fortnightly and monthly reports
  • Meeting clients to discuss strategy and report on progress
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Maintain an orderly workflow according to priorities

BECOME A PEOPLE’S PERSON!

  • Exhibit strong leadership skills and motivate-inspire your team members
  • Stick to the client’s brief and the agreed process to deliver effectively
  • Utilize your team’s productivity keeping the Scope Of Work and allocated budget
  • Be all ears to Account Managers and mentor to get the best performance possible

IMPROVE THE PROCESS!

  • Relentlessly work on improving the internal processes while solving problems along the way

COMMUNICATE AND COLLABORATE!

  • Manage all business communications
  • Become a link for the internal team and make sure the process is consistently followed until the project is completed as per the client’s brief

Skills We Desire

  • Develop and maintain existing client relationships.
  • Excellent organizational and time management skills.
  • Strong analytical and problem-solving skills.
  • Effective communication skills.
  • A+ presentation skills (making PPTs included)
  • Natural attention to detail
  • Financial management and commercial acumen
  • Advanced software skills including Word, Excel, PowerPoint, Visio, MS Project (or equivalent Project management tool).

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