Kforce has a client that is seeking an Interaction Designer III in Mountain View, CA. Responsibilities: * Interaction Designer III will lead the scoping, planning, and delivery of service design projects for mid-market customers, ensuring alignment with strategic business goals * Design experience or ecosystem maps, user journeys and service blueprints, interaction models, process flows, storyboards, and prototypes * Clearly articulate an end-to-end service and experience to teams across the organization to achieve broad understanding, buy-in, and alignment * Identify common patterns and behaviors across services, using this information to create durable and reusable solutions * Employ strategic thinking to defi ne a vision and horizons for projects, connecting tactical execution to broader business objectives * As an Interaction Designer III, you will foster strong cross-functional relationships with the research and design teams and other units such as service experience management, business system analytics, product management, and service delivery * Champion the use of service design methodologies, embedding best practices, and adapting new methods for continuous improvement* Bachelor's or higher degree in Design, HCI, or related field, or equivalent practical experience * Minimum of 5 years of professional experience in service design, customer research, product design, or a closely related field, or equivalent practical experience * A compelling portfolio that demonstrates expertise in designing scalable and effective service experiences * Demonstrable experience with design thinking/human-centered design principles and methodologies * Experience in managing multiple priorities, objectives, and stakeholders, with a proven track record in strategic project delivery * Excellent communication and presentation skills, with the ability to clearly articulate service design vision and strategies * Proficiency in design and prototyping tools such as Figma and collaboration tools like Miro, Mural, or FigJam * Comfortable working in a fast-paced, multi-faceted environment, able to keep track of multiple projects, and manage time efficiently * Strong ability to lead end-to-end service design processes, including customer research, alignment workshops, and experience mapping * Ability to facilitate workshops and co-creation sessions effectively, tailoring the facilitation style to a variety of audiences and needs Preferred: * Experience designing for mid-market or enterprise business and workforce management solutions across multiple products and services * Experience with prompting and using AI capabilities to accelerate aspects of work * A solid understanding of the software development, lifecycle and project management principles