Summary JOB PURPOSE: The Inside Channel Account Manager is the primary point of contact between ESET and our reseller community. Job description GOALS and OBJECTIVES: * Provide a positive customer experience for ESET Channel Partners and end users while maintaining company goals and directives. * Prospect and develop additional business opportunities from existing customer base. * Interface with end users Channel Partners via telephone and email to provide sales support. * Effectively communicate the benefits and value of ESET's Cybersecurity solutions to both new and existing end user/Channel Partner customers. * Meet or exceed department goals, which include; sales revenue and end user/Partner account management. DUTIES and RESPONSIBILITIES: * Achieve /exceed quota targets. * Interface with end users and channel partners via telephone and email to provide assistance and close business. * Provide consultation and advice to Channel Partners to support the partnership and drive revenue. * Investigate and resolve issues for Channel Partners. * Determine qualification of leads and represent ESET in negotiations on sales agreements with Channel Partners and end users. * Develop new business leads through various means, including cold calling. * Provide product literature, evaluation software, and lead referrals to channel partners. * Generate weekly reports and forecasts, as needed, for all in-progress and closed business. * Provide Pipeline forecast upon request (new sales and renewal opportunities). * Perform sales administrative tasks such as license modifications, reseller/end user record updates etc. * Assist with training, onboarding and mentorship for new members of the IPAM team. * Generate and present content (sales, process) in department meetings as required. * Compile, analyze, interpret and present information about specific resellers, regions and products that help provide key insights about an assigned region. * Provide backup support to sales team colleagues as needed/required by management * Other duties as assigned. Specific Daily Duties of ICAM I: * Use independent judgment to determine how to best perform job tasks and how to prioritize assigned work. * Complete all new leads and renewal opportunities as assigned. * Maintain accurate pipeline of business within assigned territory. * Process POs for new & renewal business from our resellers. * Create sales quotes for resellers and end user clients. * Contact all Managed Partners within assigned territory at least once per month to maintain a healthy reseller relationship. * Respond to voice mails per company policy. * Keep accurate notes in CRM of all relevant activities * Issue NFR software as necessary according to ESET policy for all resellers' clients within assigned territory. * Provide back up support to the Partner Account Manager * Maintaining accurate end user information for each reseller sale. * Attend all sales meetings and trainings as required. KEY TECHNICAL SKILLS, KNOWLEDGE and QUALIFICATIONS: * 2-4 years B2B software sales experience * Bachelor's degree from accredited institution * Prior Channel Sales experience preferred * Strong telephone and business communication skills * Strong consultative selling, time management and organization skills. * Ability to use expert judgement in recommending the ideal product solution based upon a prospects security needs and existing or future network architecture. * Ability to use discretion in the management of multiple partners within a region who may be competitively positioned. * Ability to close business while achieving a high level of customer satisfaction. * Ability to maintain a high volume of inbound and outbound calls. * Professional, courteous attitude to reflect ESET commitment to quality products and services. * Ability to multi task, while being detail oriented. * Proficiency in Microsoft Office products. * Associates' degree or equivalent professional experience. * Intermediate Level Sales Position. Benefits Health & well-being * Cigna Medical Plan * Cigna Dental Plan * EyeMed Vision Plan * Reliance Standard Life Insurance * Reliance Standard Long Term Disability Plan * HealthJoy Employee Assistance Program * Cigna Supplemental Insurance * Lifestyle Spending Account * Bi-Weekly Mediation Series * On-site Gym and shower facilities Family * Volunteer Day off * Paid Time off * Tuition Reimbursement * Birthing Parent Match * Pet Insurance Office * Recreational Zone * Coffee & Snacks * Parking Benefit Other * Benefit Hub - Discounts on travel, cars, electronics, etc… * 401(k) retirement savings * ESET's Charitable Contributions Program * Referral Program Primary location San Diego Additional locations Time type Full time