Job Responsibilities

• Advanced troubleshooting for client’s employees: hardware break fixes, network print solutions (desktop/laptop, printer, mobile device, and network peripherals).

• Providing technical support for local and remote users

• Configuration and Deployment of Windows and iOS computers

• Prepare, ship and receive computers and accessories.

• Maintain stockroom inventory and ensure all assets are accounted for.

• Assist with procurement of new hardware and the proper disposal of aged hardware.

• Timely and consistent completion of assigned tickets and requests, ensuring accurate and complete information.

• Assisting users with VPN connection troubleshooting and managing two factor authentication for new and existing employees.

• Audio Visual (A/V) support (Google Meet - Logitech) and troubleshooting

• Work with the network team to resolve issues (WIFI, DHCP, DNS, VLAN, Switch Ports).

• Telephone support

• Provide hands on assistance for other technology teams when needed

Ability to interact with executive leadership to resolve Level 3 critical issues

Experience

Laptop desktop support on both PC and MAC

• 5+ years of advanced IT technical support with Windows and iOS devices, operating systems, and office applications.

• Tanium desktop and mobile device provisioning, Microsoft InTune, AutoPilot, Azure, and Jamf

• Google Workspace and desktop applications

• Image management, Desktop / Mobile Device provisioning

• Exposure to Identity Management tools like Okta and Duo

• VPN solutions

• Working with hardware, shipping and e waste vendors

• Working with local remote users at all levels

• Providing support via remote access tools like LogMeIn

• Organization skills a must