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Aditi Consulting

IT Support Technician - I

Plano, TX

6 days ago
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Summary

Payrate: $22.00 - $25.00/hr.
 
Responsibilities:
  • Advanced troubleshooting for employees: hardware break fixes, network print solutions (desktop/laptop, printer, mobile device, and network peripherals).
  • Providing technical support for local and remote users
  • Configuration and Deployment of Windows and iOS computers
  • Prepare, ship and receive computers and accessories.
  • Maintain stockroom inventory and ensure all assets are accounted for.
  • Assist with the procurement of new hardware and the proper disposal of aged hardware.
  • Timely and consistent completion of assigned tickets and requests, ensuring accurate and complete information.
  • Assisting users with VPN connection troubleshooting and managing two factor authentication for new and existing employees.
  • Audio Visual (A/V) support (Google Meet - Logitech) and troubleshooting
  • Work with the network team to resolve issues (WIFI, DHCP, DNS, VLAN, Switch Ports).
  • Telephone support
  • Provide hands-on assistance for other technology teams when needed
 
 
Requirements:
  • 2+ years of advanced IT technical support with Windows and iOS devices, operating systems, and office applications.
  • Tanium desktop and mobile device provisioning, Microsoft InTune, AutoPilot, Azure, and Jamf
  • Google Workspace and desktop applications
  • Image management, Desktop / Mobile Device provisioning
  • Exposure to Identity Management tools like Okta and Duo
  • VPN solutions
  • Working with hardware, shipping and waste vendors
  • Working with local remote users at all levels
  • Providing support via remote access tools like LogMeIn
  • Organization skills a must
 
Pay Transparency: The typical base pay for this role across the U.S. is: $22.00 - $25.00/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.
 
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy (https://www.aditiconsulting.com/privacy-policy).
 
Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process.  AI technology is used to gather data only and does not replace human-based decision making in employment decisions.  By applying for this position, you agree to Aditi’s use of AI technology, including calls from an AI Voice Recruiter.
 
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