Position: IT Helpdesk Manager

Location: Can Sit in Ponte Vedra Beach FL, or Norcross, GA

Pay Rate: $70,000-$75,000 Salary Based On Experience

Looking to HIRE RIGHT AWAY!!

ust Haves:

8+ years of IT support experience

Proficiency with Windows 10/11, Active Directory, and Office 365

Familiarity with Jira and Confluence

Service-oriented and experienced in fast-paced environments

Strong communication skills, especially with senior leaders

Ability to handle high-priority, complex tickets

Plus:

ITIL, CompTIA A+, or Microsoft certifications

Experience with remote support tools and network security

Responsibilities:

Manage a team of 4 helpdesk analysts

Address and prioritize helpdesk tickets

Develop and implement helpdesk policies

Train and mentor staff

Collaborate with IT teams to resolve issues

Report on helpdesk performance and capacity planning

Oversee new hire processes and equipment management

Partner with HR for onboarding/offboarding