Qualifications

To perform this job successfully, an individual must be able to perform essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions.

Windows 10 & 11 experience.

Microsoft Office 365 experience.

Working knowledge of Laptop/Desktop/Printer Hardware.

General Networking and Wireless skills.

PC/Laptop build and Imaging experience.

Active Directory and Microsoft Exchange/O365 experience.

Desktop support tools working knowledge.

Anti-Virus, Malware, Spam, and other security remediation experience.

Ability to triage, troubleshoot, and resolve moderately complex PC/Network problems quickly and accurately; engage vendors as needed.

Ability to be an active participant and contributor on a professional IT Support Team.

Exceptional communication skills, telephone support skills, and interpersonal skills with a customer service focus

Ability to plan/organize time and workload.

Ability to prioritize and escalate based on problem/issue severity.

Ability to follow standard processes/procedures.

IT service management system experience required (ServiceNow experience a plus).

MacOS experience a plus.

Documentation and Knowledge base experience desired.

Ability to work assignments that are moderately complex in nature where judgement is required in resolving problems and making routine recommendations.

Mid-level position, all relevant experience considered, PC support experience required.

Education

BA/BS MIS or CIS (or related technical discipline) desired

Experience

1-3 years’ experience in IT Help Desk support

Specialized Knowledge

Moderate to complex troubleshooting and technical skills.

Focus on one or more of the following technical areas a plus: audio visual systems/events, mobile device integration, computer imaging, automated patching/updating deliver tools, Endpoint management tools.

Additional Details (Including Physical & Mental requirements)

Must be able to lift 50 lbs. (Accommodations can be made.)