Job ID Number R5055 Employment Type Full time Worksite Flexibility Hybrid Job Summary As Help Desk Analyst, you will provide first-line support to users for the rollout of a Salesforce new application. Job Description We are looking for a Help Desk Analyst. This position will be a full-time and onsite contract opportunity. Candidates must be a commutable distance to Trenton, NJ. What You'll Do * Provide first-line support to users, addressing their questions and resolving issues related to the new Salesforce-based application * Log and track support requests, ensuring all issues are documented and resolved in a timely manner * Escalate complex issues to higher-level support or specialized teams as necessary * Maintain accurate records of support requests and resolutions * Communicate effectively with users to understand their issues and provide clear and concise solutions * Assist in training users on the new application and provide guidance on best practices * Monitor the performance of the application and report any recurring issues or trends * Work closely with the Help Desk Lead and other team members to ensure high levels of user satisfaction and support quality What You'll Need Required * 2+ years of relevant experience in help desk or IT support roles * Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience * Strong problem-solving and analytical skills * Excellent communication and interpersonal skills * Proficiency in using help desk software and ticketing systems * Ability to work independently and as part of a team * Strong organizational and detail-oriented capabilities Preferred * Familiarity with Salesforce-based applications is a plus Physical Demands * Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards * Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. * Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor #LI-AL1 Reasonable Accommodation Statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111. Equal Employment Opportunity Policy Statement CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.