Job Description

Foster Garvey PC, one of the Pacific Northwest's leading law firms, is looking for an experienced Computer Tech/Help Desk Analyst to join our Seattle office.

The ideal candidate should demonstrate exceptional customer service skills and be prepared to contribute to our IT team. We invite applications from individuals with recent customer service experience in an IT environment, outstanding organizational skills, and robust interpersonal abilities. Previous experience in a law firm setting would be a beneficial asset.

It's important to emphasize that this position requires on-site presence. Remote work arrangements do not apply to this role. Prospective candidates meeting these criteria are encouraged to apply and become key members of our leading law firm.

The ideal candidate for this role should possess outstanding customer service and communication skills, an engaging personality, and a composed demeanor. Practical hands-on experience with the firm's legal software applications, such as Windows 11, Office 365, iManage, equivalent document management systems, Adobe Pro, and remote desktop software, is essential. Additionally, proficiency in navigating a service desk ticketing system is a must.

The candidate should exhibit strong organizational abilities and the capability to articulate problem resolutions clearly and concisely to individuals across all levels, from shareholders to legal support staff. Exceptional written and verbal communication skills with impeccable grammar are crucial. Furthermore, the candidate should display a courteous, professional, and friendly speaking manner.

Hours are 9:00 am - 6:00 pm (PT), Monday through Friday.

Job Requirements

Duties Include

• Perform problem resolution from Help Desk tickets, emails, and telephone calls.
• Research answers to questions using internet, ticketing system resolutions, and discussions.
• Close tickets after each call.
• Be responsible for writing clear and easy to follow instructions when the call is completed.
• Visit users at their in-office location when requested.
• Demonstrate and communicate resolutions of problems to other members of the Help Desk team.
• Report all problems that cannot be resolved to the IT Director.
• Troubleshoot computer, laptop, printer, and phone issues.
• Install computer software.
• Set up computers, laptops, monitors, printers, and peripheral equipment.
• Other duties as assigned.
  
  

Physical Requirements

• Capable of lifting 50 lbs.
  
  

Education And Experience

• High school diploma required, Bachelor's degree.
• 5+ years of Help Desk, IT Tech Support, or Desktop Engineering experience is required; prior work in a law firm environment is a plus.
• Extensive knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook).
• Working knowledge of typical law firm software applications is desirable (iManage, InterAction, Intapp Time, Workshare, etc.).
  
  

Perks

• In-person and virtual training opportunities.
• Collaboration across all Foster Garvey offices.
• Workplace Wellness Program, and more!
  
  

Salary Range

The pay range for this position is $63,000-$82,500 annually; however, actual pay may vary depending on the candidate's education, training, location of position, experience, and other job-related factors permitted by law.

Other Compensation And Benefits

Foster Garvey offers a competitive compensation and benefits package** including, but not limited to, the following:

• Medical, dental, and vision insurance
• 401(k) retirement plan, match, and profit-sharing
• Commuter allowance
• Paid time off plus paid holidays throughout the calendar year
• Disability and life insurance
• Parental leave
• Community service leave
• Annual discretionary bonus, and more!
• The provision of benefits is contingent on an employee's ability to meet the eligibility requirements for the various types of benefits as outlined in the benefit plan documents and Firm policies.
  
  

Pre-Employment Screening

Any job offer will be contingent upon successful completion of a pre-employment background screening.

We look forward to hearing from you!

Foster Garvey PC is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital status, military or veteran status, disability, sexual orientation, gender expression or identity, genetic information, or any other basis prohibited by federal, state, or local law.