Position Overview
We are seeking an experienced and proactive Senior Electromechanical Field Support Engineer to provide technical support and project leadership for high-speed printing and imaging systems. This role requires a strong foundation in engineering principles, hands-on experience with complex electromechanical systems, and the ability to thrive in a cross-functional, global team environment.
This is a key position for those who enjoy working at the intersection of technology, data, and customer engagement. You will play a significant role in field support, lab operations, and product improvement initiatives, while contributing to business-critical projects.
Key Responsibilities
* Develop engineering plans to meet product or process requirements under broad objectives.
* Lead or contribute to moderately complex technical projects involving design, analysis, and testing.
* Solve technical problems and propose innovative designs for electromechanical systems.
* Provide technical guidance and hands-on support for lab activities, including testing, data collection, and troubleshooting.
* Serve as a liaison with internal stakeholders, customers, and third-party vendors to resolve technical issues.
* Coordinate and mentor junior engineers, technicians, or lab staff, as appropriate.
* Document work thoroughly and communicate progress, results, and technical challenges.
* Ensure timely completion of technical objectives within budget and quality guidelines.
* Apply professional judgment in managing engineering tools, processes, and priorities.
* Participate in or lead activities focused on improving procedures, systems, and technologies.
* Support field deployments, installations, and customer escalations as needed.
Qualifications
* Associate or Bachelor's Degree in Engineering (Mechanical, Electrical, or related field).
* 10+ years of engineering experience, preferably in electromechanical systems or printing/imaging technologies.
* Proven success in leading lab-based and/or field-based engineering initiatives.
* Familiarity with high-speed digital printing systems is a strong plus.
Skills & Competencies
* Strong knowledge of engineering principles, tools, and processes.
* Ability to troubleshoot complex electromechanical systems.
* Experience working with cross-functional, international teams.
* Excellent analytical, documentation, and problem-solving skills.
* Clear and effective written and verbal communication.
* Ability to coach and coordinate technical teams.
* Capable of independently managing tasks and adapting to changing priorities.
* Demonstrated leadership in engineering projects or lab operations.
Working Conditions & Physical Demands
* Regular travel required (25%+), including international assignments.
* Ability to work in lab and customer site environments, adhering to safety and compliance standards.
* Must be able to handle multiple tasks, adjust to new tools and systems, and meet deadlines under pressure.
* Expected to demonstrate ownership of assignments, collaborate effectively with diverse teams, and remain adaptable to evolving work environments.
Note: This job description outlines key responsibilities and expectations for the role but is not an exhaustive list of duties.