Must Have Technical/Functional Skills: * Provide 9 Hours x 5 days On-site Support through Walk-in, Email, Self Service, Desk phone, MS Teams. Available for after hours and weekend support * Excellent communication etiquette and customer service skills * Excellent Knowledge in Windows 10 / Windows 11, Microsoft Office 365, SCCM, MS Intune, * LAPS, KillDisk, VMWare, Server Patch Management, Microsoft Azure, Microsoft Exchange * Administrator, Cisco VPN, Active Directory Services. Knowledge of Apple Mac Book OS and Mobile Devices. Excellent Knowledge in ServiceNow, LogMein Rescue, Remote Desktop Connection, * Virtual Desktop, Monitoring, BitLocker Administration, NetQOS, Network Flow Analysis, App synthetic Monitor Knowledge in ITIL4 processes such as Incident, Hands-on Skill in setting up, configure, troubleshoot issues with PC's and Mobile devices. Ability to understand IT Landscape and IT Assets. * Knowledge in ITIL4 processes such as Incident, Hands-on Skill in setting up, configure, troubleshoot issues with PC's and Mobile devices. Ability to understand IT Landscape and IT Assets. * Ability to manage, procure and maintain other IT assets * Engaging Incident Management team, Triage and collecting required details, be the primary contact of support for Priority 1 and Priority 2 level incidents at the site location * Availability to support any ad-hoc Project work or after-hours emergency issues such as network maintenance activity. Roles & Responsibilities * Single point of contact for the site on behalf of IT Always available as SPOC in the location and answer the calls as needed * Installation of Operating System, Customer Approved Software, tools and utilities on end user PC * Continuous User education via frequent training on various IT topics including IT Security best practices. * Manage PC refreshes and scrapping old assets through re-cycler vendor * Vendor engagement with IT hardware and Network Service provider * Responsible for logging incidents and requests in ticketing tool and periodically documenting the records and key updates. * Responsible for setting up / move user desk and conduct IT On boarding new employees. * Responsible to engage Helpdesk for employee password scramble * Handle Desktop issues, requests and queries on-site and to remote home office users. TCS Employee Benefits Summary: * Discretionary Annual Incentive. * Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. * Family Support: Maternal & Parental Leaves. * Insurance Options: Auto & Home Insurance, Identity Theft Protection. * Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. * Time Off: Vacation, Time Off, Sick Leave & Holidays. * Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. Salary Range: $40,300-$80,000 a year #LI-CM2