Why Mizuho

Within the Pan Asia entities of Mizuho Securities, our greatest asset is our people, and we are committed to promoting a vibrant and supportive environment full of opportunities. Just like our global client and customer base, our people come from diverse backgrounds and our success is supported by our creativity, teamwork, and collective abilities as individuals to exceed the dynamic needs of our customers.

We provide the stability of an international industry leader with the career trajectory of a growing business. Our strategic growth gives our people at all levels rewarding degrees of responsibility and a richer work experience than a boutique firm or an established giant could offer alone. With a focus on growing and expanding our platform across Asia, we are committed to attracting, hiring, retaining, and rewarding the best-in-class talent.

Job Description

This role is within Client Service team, and you will provide operational support to the growing team which entail management and development of KYC, Onboarding and Static Data in Client Service Team.

The role holder is expected to have some knowledge on KYC process end to end and will work closely with Sales and Trading, Legal and Compliance as well other control functions to ensure we are operated in a controlled environment to deliver the best client experience and in line with the AML policies, regulatory requirements, procedures, and processes.

Responsibilities include but are not limited to:

• Assist in new account opening requests and facilitate the KYC process end to end.
• Conduct analysis on the ownership structure of the Client via publicly available source or company documentation to meet full KYC due diligence.
• Conduct name screening to assist due diligence check during new client on-boarding, periodic review, and event driven reviews.
• Provide support in static data setup for client account
• Ensure cases are prioritized and managed effectively and consistently, in line with the agreed process and Service Level Agreements.
• Ensure high-standard quality of service provided to internal and external customers and improve customers/ stakeholder’s experience.
• Highly professional and articulate with good relationship and key stakeholders’ skills, to understand business requirements and issues across the Businesses and be accountable and responsible for ensuring activities of client on-boarding, periodic reviews and service delivery compliance.

Role Prerequisites

• Final year student graduating in Dec 2024 or June 2025
• Strong customer and client service mindset
• Excellent communication skills in English and Cantonese
• A team player and able to work with multiple stakeholders of different degrees of seniority
• Detail oriented, organized and able to multi-task
• Proficient in Microsoft Office - Excel, Outlook, Word, and PowerPoint
• PowerBI is a plus
• Excellent communication and presentation skills