Role Description

Job Description

Role Description: We are is seeking a skilled Genesys Cloud IVR Developer to design, develop, and implement interactive voice response (IVR) applications on the Genesys Cloud platform. You will play a key role in enhancing customer experience by delivering efficient and scalable IVR solutions. This position requires hands-on expertise in developing call flows, managing integrations, and optimizing customer interactions.

Responsibilities

• Design, develop, and implement Genesys Cloud IVR solutions using Architect for inbound, outbound, surveys, and conversational flows.
• Configure and script Genesys Cloud functionalities including call routing, security, and workflows.
• Collaborate with cross-functional teams to gather and analyze business requirements and translate them into technical designs.
• Optimize IVR applications to enhance performance, usability, and customer experience.
• Develop and maintain comprehensive documentation for IVR architecture, designs, and configurations.
• Troubleshoot and resolve issues related to Genesys Cloud IVR applications and provide production support.
• Implement best practices for code quality, performance optimization, and security compliance.
• Participate in Agile or Waterfall development methodologies to deliver high-quality solutions within deadlines.
• Stay updated on industry trends and emerging technologies to drive innovation in IVR solutions.
  
  

Mandatory Skills

• 5+ years of experience in contact center technology development.
• 3+ years of hands-on experience with Genesys Cloud scripting, configuration, and functionalities.
• Strong expertise in designing and developing IVR applications using Genesys Cloud Architect across all functionalities (inbound, outbound, surveys, call routing, NLU voice/chatbots, etc.).
• Proficiency in Agile or Waterfall methodologies for software development.
• Experience with Genesys dialer design and development.
  
  

Good To Have Skills

• Experience with RESTful APIs and integrating Genesys Cloud with third-party systems.
• Knowledge of cloud-based architectures and microservices.
• Certification in Genesys Cloud or related technologies.
• Understanding of call analytics and reporting.
  
  

Soft Skills

• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively in a team environment.
• Attention to detail and a customer-centric approach.
• Adaptability and eagerness to learn emerging technologies.
  
  

Experience Range: 4 to 9 years

Hiring Locations: Chennai, Trivandrum, Kochi

Skills

Healthcare,Cloud,Genesys,Ivr