RESPONSIBILITIES

Team Management

• Managing a large Operations team spread over different locations with multiple clients in portfolio.
• Drive Long Term Talent Strategy for the organization, including Talent engagement, succession plan at all levels, development, and retention to ensure higher retention rate of employees.
• Drive/Create an inclusive, transparent, and collaborative culture in the teams.
• Provide value-based Leadership to team and be a role model in practicing MERIT (AGS values).
• Manage and create a structure aligned to create best in class client experience and create long term value for AGS.

Business Delivery

• Design and execute delivery systems to create Best in Class Client Experience
• Meet/Exceed Client SLAs consistently.
• Drive Continuous improvement and Transformation plan for clients using Six Sigma and LEAN methodologies.
• Improve the operational systems, processes and policies in support of the client’s SLAs.
• Lead and create short and long-term strategy to deliver business outcomes.
• P&L Ownership - Oversee financial management of the processes and work with respective departments in terms of costing and profitability.
• Effective and timely coordination and communication with the support functions (SAP, HR, IT, Finance, Employee engagement)
• Comply with the client and organization’s internal policies and procedures.

COMPETENCIES, SKILLS, AND OTHER REQUISITES

• Service Delivery Leadership
• Strategic Thought leadership to grow business.
• External and Internal Stakeholder Management
• Problem Solving and Analytical Skills
• Unflinching integrity and personal work ethics
• Self-starter who strives for self and team excellence
• Attention to detail and concern for accuracy.
• Excellent time management skills and multi-tasking ability
• Excellent written and spoken English.

PROFESSIONAL BACKGROUND

• Minimum 15 years of experience in US Healthcare (RCM - AR Operations/End to End RCM ) Experience is must.