The Technical Manager is a go-to expert for our full suite of technical services and solutions including Digital Twin, Sales Gallery Solutions and Virtual Tours. The role works directly with clients and internal teams to ensure smooth onboarding, deployment, and integration of our cutting-edge technology. As the face of The Boundary for our clients, the role combines technical know-how with exceptional interpersonal skills to help customers succeed and unlock the full potential of our offerings.

This role is based in Dubai, with regular travel across the GCC region to meet with clients.

Responsibilities

• Build and maintain strong client relationships, acting as their trusted partner and advisor
• Support client onboarding by helping them set up and integrate our Realspace SaaS platform on premise
• Lead training sessions (in-person) to help clients and sales teams maximize the platform's potential
• Troubleshoot and resolve issues proactively, ensuring seamless system installations, including hardware and third-party integrations
• Stay on top of trends in real estate marketing, SaaS platforms, and metaverse/Web3 opportunities to provide clients with best practices and insights
• Work closely with internal teams, including client services, IT, product, and sales, to ensure client success
• Identify opportunities to upsell or cross-sell additional products and services to enhance client outcomes
• Act as the bridge between clients and The Boundary's product and support teams, sharing feedback to improve our offerings
  
  
  

Requirements

• Strong experience in a client-facing role involving software, hardware, or tech solutions and on-site installations
• Strong technical aptitude, with knowledge of networking, the Microsoft Windows environment, and integration with display/lighting systems
• Very strong IT and IT Support knowledge with a keen understanding of PC and display hardware and architecture
• Exceptional communication, presentation, and interpersonal skills; you're comfortable talking to clients and leading training sessions
• Ability to juggle multiple clients and priorities in a fast-paced environment
• A proactive problem solver who thrives on challenges and learning new skills
• Passionate about technology and eager to make a difference in a dynamic, growing company
• Willing to travel within region to assist on urgent client needs and troubleshooting
• Ability to speak/understand Arabic would be preferred but is not essential
  
  
  

Benefits

• Competitive starting salary (Range from 240000AED to 280000AED dependant on experience), with opportunities for growth as you develop in the role
• Participation in Company Bonus Scheme (Up to 20% based on performance)
• Excellent Vacation Allowance
• Annual Company Trip to Europe!
• Hands-on training to help you become an expert in our industry-leading SaaS platform and solutions
• A collaborative, innovative workplace where your ideas and contributions matter
• Regular opportunities to travel and meet with clients across GCC and Europe