Key Responsibilities:

Inbox Management:

• Review the primary work inbox daily for new messages, updates, and important notifications.
• Flag and escalate urgent or time-sensitive matters as necessary.
• Respond to personal emails or messages that require immediate attention or action.
• Prioritize and organize messages based on urgency and importance to ensure timely responses.

Web Communication Oversight:

• Access and manage the Web Communication inbox.
• Review incoming emails and route them to the appropriate departments or inboxes for further handling.
• Track and follow up on outstanding items to ensure no communication is overlooked.

Chat Bot Monitoring:

• Monitor the Chat Bot Experience inbox for candidate and client queries submitted via the company website.
• Provide prompt and accurate responses to inquiries, offering guidance and necessary information.
• Resolve issues or concerns raised by clients or candidates to ensure a positive experience.

Issue Resolution and Follow-Up:

• Maintain regular follow-up on escalated or unresolved issues.
• Collaborate with internal teams to ensure queries are addressed efficiently.
• Keep a record of resolved and outstanding issues for accountability and reporting.

Qualifications and Skills:

• Proven experience in communication management or customer service roles.
• Strong organizational and time-management skills.
• Excellent written and verbal communication abilities.
• Proficiency in email management systems and web communication tools.
• Ability to prioritize and handle multiple tasks simultaneously.
• A proactive and problem-solving mindset.
• Familiarity with chat bot platforms is a plus.