Job Summary We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role involves managing front desk operations, assisting guests with check-in and check-out processes, and addressing any inquiries or concerns they may have during their stay. Duties Greet and welcome guests upon arrival with a warm and friendly demeanor. Manage check-in and check-out procedures efficiently, ensuring accuracy in guest information. Handle guest inquiries, requests, and complaints promptly and professionally to enhance guest satisfaction. Maintain knowledge of hotel services, amenities, and local attractions to provide accurate information to guests. Operate phone systems to manage incoming calls and relay messages effectively. Perform night audit duties as required, ensuring all financial transactions are accurately recorded. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests. Uphold hotel policies and procedures while maintaining a high standard of guest relations. Requirements Previous experience in customer service or hospitality is preferred. Familiarity with hotel management software is a plus. Strong communication skills with excellent phone etiquette. Ability to multitask in a fast-paced environment while maintaining attention to detail. A positive attitude and a commitment to providing outstanding guest services. Knowledge of hospitality management principles is beneficial but not required. Flexibility to work various shifts, including nights, weekends, and holidays as needed. Join our team as a Front Desk Agent where you can make a difference in the guest experience while developing your skills in the hospitality industry! Job Types: Full-time, Part-time Pay: From $10.00 per hour Expected hours: 30 – 40 per week Benefits: Employee discount Schedule: 8 hour shift Evening shift Holidays Weekends as needed Work Location: In person