Freelance IT Helpdesk Support Engineer (Antwerp)

We are seeking an IT Helpdesk Support Engineer to provide first-line technical support for our Client in the Logistics Sector. You will be responsible for diagnosing, troubleshooting, and resolving technical problems related to hardware, software, and networking issues. As a part of the IT support team, you will play a key role in ensuring the smooth operation of the company's technology infrastructure and delivering exceptional customer service.

Responsibilities:

• Provide first-line support for all IT-related issues raised by end-users via phone, email, or ticketing system.
• Troubleshoot and resolve issues related to desktops, laptops, printers, and other hardware devices.
• Diagnose and resolve software issues, including operating systems (Windows, macOS), applications (Microsoft Office, etc.), and company-specific software.
• Assist with network connectivity issues (Wi-Fi, VPN, LAN, etc.) and guide users through basic troubleshooting steps.
• Escalate complex or unresolved issues to higher-level support teams (2nd/3rd line).
• Ensure timely follow-ups with users to provide updates on the status of their issues and ensure resolution satisfaction.
• Install, configure, and maintain computer hardware (desktops, laptops, monitors, printers) and peripherals.
• Install and configure software applications as per company requirements, including operating systems, office software, and custom tools.
• Assist with the setup of new workstations for employees, including the installation of necessary hardware and software.
• Assist with user account creation, password resets, and managing access to company systems and applications via Active Directory or other identity management tools.
• Ensure compliance with company security policies for system access and data protection.
• Assist with routine system maintenance, including applying software patches, operating system updates, and antivirus updates.
• Monitor and report on system health, performance, and security updates to ensure that all devices are up-to-date.

Additional Details:

• START DATE: Flexible
• DURATION: Long term
• CONTRACT: Freelance
• ONSITE POLICY: Hybrid
• HOURS PER WEEK: 40
• LANGUAGES: English and Dutch
• INTERVIEW PROCESS: One Stage

If you are interested or know anyone who could be a good fit please send your CV to [email protected] or call +32 (0) 331 882 88