Summary

The role of the Service & Support engineer is to provide expert hands on technical expertise in all aspects of installation, basic customer training, maintenance, fault-finding and customer support in respect of the company’s products which are mainly Lab instruments for analysis.

The primary objective is to be an efficient and effective member of the customer service team in delivering highly competent, effective & focussed engineering and technical support to the customer base to achieve maximum customer satisfaction and to further the professional image of the company.

Responsibilities

• Working as a member of the service team involved in installation, maintenance, service & technical support of a range of instrumentation. Lab work, including running samples.

Duties include:

• Liaise with customers and colleagues in the site planning process prior to installation

Inspect, install, set up test and achieve specifications of systems and accessories at customer sites, and deliver basic operator training.

• Carry out breakdown and planned maintenance at customers sites

Provide fault finding technical support and assistance to customers and to colleagues either directly or by remote diagnosis

• Carry out procedures necessary to validate systems to certifiable standards
• Frequent travel within the UK & Ireland and occasionally abroad is an essential part of the job
• Ability to work on own initiative and troubleshoot under pressure Confidence in writing technical reports

You will require:

• Field service work experience
• Outgoing attitude and good at building relationships through inspiring trust and confidence
• A professional image and a very high standard of personal presentation
• Self-motivation and a willingness to work with others toward a shared goal
• The ability to contribute to a team effort, yet to accept responsibility for an individual role within the team
• Qualification (HNC/HND or equivalent level) in electronic/electrical engineering or be able to

demonstrate a similar level of knowledge and skill gained in industry or Academia

• A current driving licence valid in UK
• The capacity to take responsibility for the complete installation and commissioning of sophisticated instrumentation and to instruct users in its basic operation
• Ability to diagnose causes of malfunction and to actively resolve customers service problems Good computer and literacy skills including familiarity with data system hardware and industry standard operating systems