Oversee a team that services and supports specific business system products and services within a territory and/or an assigned account list, including hardware, document management solutions, and related software.
Selecting, hiring, training, and developing current and new technical representatives.
Addressing and resolving customer issues in a time-effective manner to achieve total customer satisfaction.
The warehousing process as it relates to merchandise and inventory.
The development and education of the team as it relates to new technology in an evolving industry.
Qualifications
Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full-time employees.
Service management experience in the technology industry.
Hands-on field technical experience with a vast knowledge digital and electromechanical technology. Knowledge of Internet, Microsoft Office, Lotus Notes, and Oracle is preferred.
Strong communication skills including the desire to develop and lead a team.