Job Title: Customer Support / Field Service Technician and Lead

Job Location: St. Paul, MN

Description:

Skilled and motivated Customer Support / Field Service Technician to play a crucial role in ensuring the success of our customers through optimal functioning of their Aerosol Jet^® systems. You will be the company’s face to the customer and be responsible for the installation, maintenance and support of their systems. We will depend on your technical expertise and dedication to service to build strong customer relationships that result in our mutual success. Also seeking a more senior person to lead the St. Paul team. Apply at: https://optomec.com/careers/

Responsibilities:

• Install, configure and provide updates to Optomec systems at customer sites
• Provide technical support and troubleshoot issues onsite and by phone, email, and chat
• Provide training in best practices to on-site personnel
• Develop and maintain strong relationships with customers
• Keep records of customer interactions, technical issues, and resolutions
• Collaborate with cross-functional teams to resolve complex technical problems
• Collaborate with internal teams to improve products and services
• Maintain AJ and facility equipment at Optomec’s St. Paul facility

Requirements

• Associate’s degree, Bachelors degree in Engineering, military E4 or equivalent competency in Engineering, tech support, or a related field. E5 or equivalent preferred for the supervisor position.
• Excellent problem solving and troubleshooting skills
• Working knowledge of simple DC circuits and test procedures and a strong mechanical aptitude
• Some knowledge of any computer language preferred
• Experience in technical support or a similar customer facing role
• Strong communication and interpersonal skills and a customer-centric mindset
• Working knowledge of Microsoft Office and the Windows environment
• Ability to work independently and collaboratively in a fast-paced environment
• Willingness to travel domestically and internationally as required by customer needs
• Able to utilize commercial air, ground and self-driven transportation
• Ability to lift 50 pounds independently and access components from the floor to a five-foot level
• Comfortable standing for long periods of time during on-site support and system demonstrations
• Knowledge of MasterCam, AutoCAD, SolidWorks, Cognex Vision or motion automation a plus
• Some knowledge of Mandarin a plus
• Any level of security clearance a plus

Benefits:

• Veteran-friendly environment
• Attractive salary package based on experience
• Extensive health, dental, vision, Telehealth, Short / Long Term Disability / LDD coverage
• Eight days paid holiday and fifteen days of annual paid time off
• 401(k) retirement savings plan with employer matching percentage
• Professional development and educational opportunities

If you are passionate about cutting-edge technologies, thrive in a dynamic environment, and are dedicated to providing exceptional customer support we encourage you to apply for the position of Customer Support Technician at Optomec. Join our team and be part of revolutionizing the future of manufacturing. Apply at https://optomec.com/careers/

About Optomec:

Optomec is a privately held, rapidly growing supplier of Additive Manufacturing systems. These solutions utilize Optomec’s patented Aerosol Jet technology to reduce costs and improve performance. This unique printing solution works with the broadest spectrum of functional materials, ranging from electronic inks to biological matter. Optomec has more than 200 marquee customers around the world, targeting production applications in the Electronics, Energy, Life Sciences and Aerospace industries. For more information, please visit www.optomec.com.