The Field Service Engineer is accountable for supporting the Technical and Engineering operations and will be a key technical representative of CFMOTO to our dealer base and to our manufacturing facilities; will handle escalated service issues, report on warranty claims, and assist with training & development of the technical team.

Accountabilities

• Responsible for warranty analysis to identify, solve and eliminate service issues.
• Creates reports for CFMOTO Management and aids in the solution of product related engineering and quality issues.
• Assists in the development of warranty claim filing guidelines and approvals.
• Collaborates with the CFMOTO design team to develop safe, efficient, and effective projects that will fall within the guidelines of products sellable within the United States.
• Troubleshoots as necessary with the technical teams and defines technical resolutions.
• Analyzes reported problems and develops and tests solutions.
• Responsible for ensuring product quality and improvements as needed.
• Travels for on-site diagnosis and repair in escalated cases (up to 50%).
• Works with Technical Writer to present detailed service bulletins, product plans, specifications, and roadmaps.
• Provides mentorship to technical service team.
• Responsible for maintaining a high level of technical support, professionalism and projecting a positive image of CFMOTO Powersports.
• Responsible for operating within standard operating procedures and following all Company Health & Safety guidelines.
• Ensures a clean and safe work environment.
• Other duties as required.

Knowledge, experience & capabilities

Education & Experience Required

• Bachelor’s degree in Mechanical Engineering or similar
• 2-3 years’ previous experience in similar role within the Powersports industry
• Ability to travel on short notice
• Knowledge of principles of engineering and engineering design experience.
• Hands-on mechanical aptitude and knowledge of assembly processes
• Knowledge of vehicle electrical systems and reading wire diagrams
• Strong in troubleshooting and diagnosis
• Determining methodical test processes and documenting results
• Must be able to collaborate and bridge the communications gap between the Engineering team, Service Technicians, business managers, and dealers, interfacing with each.
• Proficient with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
• High level negotiation and dispute resolution skills
• Must possess exceptional organizational and time management skills with an obsessive attention to detail.

Education & Experience Preferred

• 4-6 years’ previous experience in similar role
• Experienced in working with foreign suppliers and different cultures

Critical technical, professional and personal capabilities

• Commitment to continuous improvement, safety, teamwork and open communications
• Ability to handle confidential and sensitive information with integrity and professionalism
• A positive attitude, motivated, self-starter with strong teamwork skills
• Strong communication skills both verbal and written
• Proven problem solving, decision making and planning skills
• Strong customer focus and service orientation with the ability to interact effectively with colleagues and vendors at all levels in a cross cultural setting
• Demonstrates speed and flexibility as appropriate in responding to and adapting to change
• Promotes cooperation within the team and between teams
• Demonstrated ability to adapt to a challenging and developing environment; willingness to take on new responsibilities as our business evolves

Additional information

• All applicants must be eligible to work in the US
• Normal schedule is Monday – Friday, 8 am – 5 pm; ability to work required hours
• Working conditions are normal for an office environment
• Requires use of office equipment such as computers, telephones, copy machines
• Required sitting and computer-related activities for extended periods of time
• Ability to lift and/or move up to 50 lbs.
• Equipment operation requires specialized training and testing within CFMOTO standards
• Travel up to 50%

The wage range for this role takes into account the wide range of job-related factors that are considered in making compensation decisions, including but not limited to skill sets, experience, training, certifications, education, location and other business and organizational needs. A reasonable estimate of the current salary range is $70K-$110K annually. Our competitive salaries are just one component to CFMOTO’s total compensation package. Additional benefits include: medical, dental & vision insurance, 401K Match, Vacation & Sick Time, Life Insurance and Employee Purchase Discounts and opportunities.