Essential Functions: * Handles all technical inquiries from field personnel, Sales, CMG, and IMG * Investigate field issues to ensure cause is understood and repair method is sound. * Manages QA-22 system for the region, determining issue and cause. * Analyzes QA-22 data for trends and implements necessary changes or additional training as needed. * Coordinates sample taking and lab testing. * Provides onsite training on new products, new techniques, etc. for all field personnel as required * Responsible for quote/order review to ensure proper products, coverage, labor, and details are accounted for to ensure a quality installation * Works specifically with new TM's and all field personnel to ensure they become technically competent with regard to site evaluation, quoting, detail handling, jobsite role and quality audits. * Conducts quarterly technical updates with regional field personnel. Minimum Requirements: * Bachelor of Science in Engineering * Ability to proactively identify opportunities and quickly implement solutions. * Demonstrated excellent oral and written communication, presentation, organization and planning skills. * Must be very flexible and able to work in a self-directed, rapidly changing environment. * Must be computer literate with experience using technology and customer relationship management software (Salesforce.com), and Microsoft 365. Physical Requirements: * While performing the duties of this position, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. * The employee is frequently required to stand, walk and reach with hands and arms. * Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. * This position requires wearing a hard hat, safety glasses, gloves, steel-toed boots, high-visibility vest, and depending on the task, may also require ear protection, respirators, safety harnesses, and specialized protective clothing, while on the worksite.