The Department

The Membership Services Department plays an essential role in providing co-ordination and administrative support, and amenities to the Club's 29,000 Members and their families.

The Job

• Assist the Senior Event Sales and Operation Manager in the daily event sales and providing direction, training and coaching to the team to deliver, with excellent service quality across Clubhouses & Racecourses, the Events Sales functions as specified:
• Handle incoming calls, enquiries, follow up on quotations, proposal, table booking agreement
• Responsible for selling and execution of high-profile sponsorship /VIP events
• Lead by example on maintaining standards, monitoring guests’ satisfaction and achieving set objectives
• Conduct Telemarketing calls / Sales calls / Marketing Initiatives / Promotional Events in order to achieve budgetary financial individual and team targets and strengthen work relationship with Members
• Attend meetings as assigned by the Senior Event Sales and Operation Manager and share with the team
• Responsible for building an efficient team and ensuring continuous improvement by taking an active interest in the welfare, safety, development and motivation of staff
• Constantly seek to improve service standards, reduce costs, increase sales and offer suggestions to Management relating to the foregoing activities.
• Handle responsibilities such as employee recruitment, employee orientation, job performance appraisals and, coaching to ensure staff productivity
• Ensure all staff concerned are clearly briefed of and are trained with regard to activities such as evacuation procedures, typhoon procedures and all other house rules/ regulations
• Overall responsible for the ‘on the job training’ of staff in the department so as to meet the agreed Club standard
• Deal with staff issues as per Club policy & procedure, when required and in close liaison with the catering management and HR department
• Maintain and manage the resources and assets
• Initiate requisitions while adhering to the budgeted expenses equipment, furniture and fixtures
• Manage the team:
• Manage manpower utilisation to align with expected workload and advise on staff promotion plans
• Review staff rosters
• Review staff talent development
• Prepare regular reports on:
• Budgeting, Forecast and Monthly Business Analysis
• Marketing input
• Drive a team whose performance in service excellence and business performance are the level of role models for peers
• Identify and make use of target segment in cold calling, networking with contacts and using social media marketing to create new business on an ongoing basis
• Perform any other related duties as and when assigned by the supervisor
  
  

About You

• A university degree or higher diploma in Hospitality Management from a leading hospitality institution
• A minimum of 8 years of relevant experience in which 5 years’ experience in managerial level in a sizable and premium hospitality operations
• International hospitality experience is preferred.
• Excellent people management practices with good communication skills
• Fluency in Cantonese and English. Mandarin proficiency is an advantage
• Supervisory experience in the field of Event Management
  
  
  

Terms of Employment

The level of appointment will be commensurate with qualifications and experience.

Closing Date

If you are interested to apply for this position, please send your resume and expected salary to: [email protected]

For any enquiry, you may contact HR department via WhatsApp: 97347509

如有興趣申請此職位，請將您的履歷和期望薪酬發送電郵致 [email protected]

如有任何查詢，請WhatsApp: 97347509 聯絡人力資源部

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.