Job Description

Area of responsibilities

The role is expected to carry out following function/activities as part of this job.

• As a team member you will be handling Incidents and resolve within SLA
• Act as a SME in SCCM client troubleshooting, windows client patch deployment and remediation.
• Be a part of the team who operates aligned to global time
• Involve in problem management sessions.
• Must contribute to the changes w.r.t OS, windows client patching.
• Coordinate with other teams for Incident resolution and Project Implementations
• Coordinate with the team in daily calls, weekly calls etc.
• Monitor the status of incidents, changes daily, weekly by using the internal tools.
• Work with customers in case of new OS releases, testing /UAT from other sites.
• Work with the shift leads to excel in the operations.
• Coordination with 3rd party vendor / contractors on IT System upgrade/break fix /new installations
• Implement Service improvement and involve in the transformation initiatives.
• Use PowerShell scripts for automating daily tasks.
• Monitor SCCM environment by logging in across APAC, EMEA and LATAM
• Should be able to read, understand various SCCM logs as per the issues.
  
  

Required

Technical skills (Required – Must have)

• 8+ years of experience supporting Microsoft systems (Windows 10, 11) in IT Infrastructure function
• Good Windows troubleshooting skills
• Support System Center Configuration Manager (SCCM) and administration and engineering, collection and query creation and management; application and package creation and deployment; content distribution, management and troubleshooting, OSD and troubleshooting, Task sequence management and troubleshooting, custom report creation.
• Use SCCM software update groups to keep Windows workstations and servers patched to correct levels and troubleshooting
• Expert knowledge of SCCM policy management, infrastructure and components of SCCM, application deployment, Patch deployment, OSD Task sequence troubleshooting and compliance enforcement
• A good understanding of TCP/IP, DNS, DHCP and other network fundamentals
• Have good understanding of Microsoft Active Directory, Patch management, DHCP and DNS
• Must have hands on experience in ITSM-ServiceNow
• Proven Customer Service skills
• Excellent written and oral communication skills in German and English
• Experience in Scripting languages like PowerShell
  
  

Technical skills (Required - Nice to have)

• Awareness of latest technologies and trends
• Knowledge of agile methodologies
• Must have the ability to identify and instill industry best practices.
• Proven Customer Service skills
• Excellent written and oral communication
  
  

Language skills needed

German and English

People Skills

• Client management
• Team co-ordination
• Create deep client impact.
• Execution excellence