Job Description: We are seeking a dedicated and customer-focused Entry Level Customer Service Assistant to join our team. This role involves assisting customers with inquiries, providing product and service information, and ensuring a smooth and positive experience. The ideal candidate is proactive, detail-oriented, and eager to learn
Key Responsibilities
Responsibilities:
Handle customer inquiries via phone, email, and in person
Provide accurate information about products and services
Assist in resolving customer concerns efficiently and professionally
Maintain detailed records of customer interactions and transactions
Process orders, returns, and exchanges as needed
Support the customer service team with administrative tasks
Collaborate with other departments to improve customer experience
Follow company policies and procedures to ensure quality service
Skills, Knowledge and Expertise
Skills & Qualifications:
Strong communication and interpersonal skills
Ability to handle multiple tasks efficiently
Problem-solving mindset with attention to detail
Basic computer proficiency (Microsoft Office, data entry)
Ability to work independently and as part of a team
High school diploma or equivalent required; associate's degree preferred
Prior customer service experience is a plus but not required
Benefits
Benefits:
Competitive salary
Opportunities for career growth and professional development
Comprehensive training and support
Health and wellness benefits
Paid time off and holidays
Collaborative and positive work environment
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