Description Job Title

Entry Level Customer Service Assistant Company: The One Agency Location: Santa Ana,CA Job Description:

We are seeking a motivated and friendly Entry Level Customer Service Assistant to join our dynamic team. This position is ideal for individuals who are passionate about providing exceptional customer service and are eager to learn and grow in a supportive environment. As an Entry Level Customer Service Assistant, you will have the opportunity to interact with our diverse clientele, addressing their needs and inquiries while ensuring a positive customer experience. Key Responsibilities Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Assist customers with order placements, modifications, and cancellations as needed. Provide accurate information regarding products, services, and promotions to customers. Resolve customer complaints and issues with empathy and efficiency, ensuring customer satisfaction. Maintain a high level of knowledge about the company's products and services to provide accurate support. Document customer interactions and feedback in the company's CRM system accurately and promptly. Skills, Knowledge and Expertise High school diploma or equivalent; relevant coursework in customer service is a plus. Strong verbal and written communication skills. Ability to work in a fast-paced environment while maintaining attention to detail. Proficient in using computers and office software applications. Customer-oriented mindset with a passion for helping others. Ability to work flexible hours, including evenings and weekends as needed. Benefits Competitive salary Health, dental, and vision insurance Retirement savings plan Paid time off and holidays Opportunities for professional development and advancement Supportive and collaborative work environment We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.