Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery, and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.

As an independent company, its core values are grounded in:

• Exceptional creation and client experience
• Nurturing human potential
• Having a positive impact – on people, the environment, and communities around the world.

As part of this, the House promotes arts, culture, and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.

Ecommerce Manager

The Digital & Media department is looking for an E-Business Project Lead to drive E-business (.com and other e-retail channels) initiatives in the India market across 3 divisions and maintain clear product vision and success criteria. This individual should have strong interpersonal skills and experience managing complex projects with various stakeholders. They will also own the E-Business project roadmap and be responsible to define project priorities based on business needs.

• Define the E-Business project roadmap for India working with Global, Regional & Market stakeholders, focused on .com & E-Retail channels.
• Work continuously with key partners in IT to ensure that business cases and specifications are translated to project reality
• Dynamically update the roadmap based on project progression, integrating new requests based on business needs and prioritization.
• Lead roll-outs and execution of .com roadmap in the local level across divisions (Fashion, Watches & Fine Jewelry and Fragrance & Beauty) from the business point of view along with the Tech team and external vendors
• Ensure that the project deployment is in line with Global and Regional ambition, aligned with Marketing, PR, Supply, CRM and Retail, Legal, Finance teams
• Responsible for analysing platform performances on a regular basis to provide input to business stakeholders and .com production stakeholders
• Keep all the stakeholders informed on the development of .com-related conversations across the board.
• Responsible for prioritising projects and streamlining the execution with excellent project management skills and keen business acumen
• Develop proposals for local initiatives and communicate closely with the global and regional stakeholders for the realization of the project
• Lead initiatives in line with global/regional security guidelines as well as local
• Lead enhancement projects and optimizations for .com from features/UX/CX POV
• Ensure that user documentation & guidelines are completed for projects, sufficient for end user requirements
• Proactively collect best practices from markets and disseminate across to support collective improvement

What you can bring to the team…

• Minimum 5 years of experience in digital project management such as digital marketing, platform development & operation (e.g. websites, app), and E-Business environments with a focus digital platform
• Experience in working with web performance data tools to generate website experience insights
• Strong platform, technology, analytical, and UX optimization experience with a deep understanding of the market’s digital media landscape
• Strong project management skills to facilitate communications between different functions, keep necessary parties informed in time.

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, and the business, and develop their personal motivations. This means everyone can grow, continue to be inspired, and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organization and its people.

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as well-being programs, learning and development opportunities, and parental leave for all parents globally.