Job Title: Dynamics 365 Business Change Manager

Location: San Jose, CA

Contract

Intake Notes

• Gainsight experience is not required
• Understanding of Dynamics 365 would be nice given where Adobe is headed to be on one Platform with D365.
• The key is to make sure that this person can build great Partnerships with the Business – DX solution led Sellers & Account Managers – To understand how to use the Technology well, for optimal outcomes and results.

Job Description:

The Opportunity

As a Change Manager you will be a key member supporting one or more initiatives that impact strategic goals. You will partner with program managers, product managers, and subject matter experts to define and execute end to end change plans that support the business goals of the program to minimize disruption and increase end user adoption.

What you'll Do

• Develop and strengthen relationships, collaborating with executive sponsors, program team members, and functional partners to ensure organizational change for programs is planned and executed optimally
• Engage with business & IT team members to ensure cross-team & multi-functional collaboration and alignment
• Assess the magnitude of a given change and recommend the appropriate level of engagement to successfully minimize disruption and drive adoption
• Deliver on all areas of change including stakeholder and end user identification and engagement, change impacts and readiness, communications at all levels, training assessment and development, anticipating and addressing resistance, reinforcement, etc.
• Drive continuous improvement, incorporating feedback and lessons learned from other Client programs, flexing plans to the needs of the business
• Partner with business stakeholders, the Field readiness and Enablement team, and the broader BCM team to deliver on the change management plans of the program
• Establish and report on metrics for business reading, leading indicators, and end user adoption
• Provide post release support to end users (office hours, communications, training materials revision, etc.) as needed in partnership with the program team

What you need to succeed

• Practical experience with organizational change management, including people, process, and technology change implementations
• Proven expertise in change principles and application, including at least 5 years of relevant experience; certification is a plus
• Exceptional communication skills for a variety of audiences, both written and verbal and using multiple formats including but not limited to email, PPT, SharePoint/Wiki, newsletters, video, and infographics
• Strong emotional intelligence and ability to establish and maintain trusting relationships
• Ability to motivate and influence others to move toward a common vision or goal without authority or a direct reporting relationship
• Flexibility and resourcefulness; resilience in ambiguous situations
• Ability to collaborate effectively across various functions and levels in an organization
• Technical capability and demonstrated use of metrics and analytics
• Intermediate or sophisticated graphic design skills to support visual storytelling;
• Experience with Field technology is preferred