Description
Job Title: Driver Lead
Department: Retail
Reports to: {Operations Manager, Delivery}
Status: Full-Time
About Us
Common Citizen is proud to be a Michigan-based cannabis company committed to changing the social stigma that prevents people from enjoying the greater quality of life that cannabis can provide. Our company is founded on two principles: 'cannabis for humanity' and 'change for the better'. 'Cannabis for humanity' meaning we put people first in everything we do - from our safe, high quality cannabis plants to our world-class customer experience to our caring workplace environment. 'Change for the better' meaning that we have an insatiable desire to make ourselves, our product and our team experience better each and every day. In fact, we are working hard to become and be recognized as a Great Place to Work Best Workplaces in the USA.
About This Role
The Driver Lead is responsible for overseeing the daily operations of a team of drivers, ensuring compliance with regulations, and maintaining high standards of safety and efficiency. This role involves coordinating schedules, training and developing drivers, filling in for vacations/callouts, coordinating vehicle maintenance, and addressing any operational challenges. The Driver Lead acts as a liaison between the drivers and the management team, ensuring clear communication and smooth operations. This position is expected to collaborate with the Retail store leadership team regarding fulfillment to ensure the highest standard of service, order accuracy, and efficiency is achieved.
Duties/Responsibilities
Ensure Drivers deliver on time, consistent order accuracy for customers with the highest quality and best customer experience.
Responsible for hiring and training drivers.
Document and maintain Standard Operating Procedures (SOPs) and Best Practices.
Track and monitor Driver Key Performance Indicators (KPIs) including safety, compliance, and adhering to processes.
Develop Drivers to a high-performance standard through daily interactions, coaching, training, ride-alongs, and conduct regular reviews.
Provide consistent constructive feedback that empowers and motivates our team of Drivers and fosters an environment of growth and development.
Maintain an ongoing knowledge of Delivery compliance and company processes.
Address issues and resolve any gaps in coverage to ensure we have the resources needed to meet the demand.
Keep detailed, organized notes and documentation for all employee issues, coaching, 1:1's, etc. and effectively communicate with management and Citizen Resources (HR) with anything that must be addressed.
Seek feedback from Dispatch and Retail store leadership regarding Driver performance.
Collaborate effectively with other departments such as Dispatch and Fulfillment to ensure
smooth delivery operations.
Ensure Drivers have all orders and equipment needed before departing.
Ensure Drivers check their orders and prepare well before departing.
Process all undelivered order returns at Retail location.
Responsible for Driver's cash reconciliation at the store.
Checking in/out vehicle and equipment.
Oversee daily vehicle/driver assignment in digital delivery systems.
Ensure all vehicles are cared for and maintained according to company standards.
Check/restock driver equipment bags- monitor supply levels at the store and partner with Purchasing to reorder supplies when needed.
Ensure any device issues have a ticket submitted with IT and are properly communicated and escalated.
Assist in holding regular meetings to ensure alignment with company needs and expectations.
Identify opportunities for process improvement within the Delivery journey to collaborate with leadership to create and document optimal solutions.
Required Skills/Abilities
Excellent verbal and written communication skills.
Proactive and independent with the ability to take initiative.
Excellent time management skills with a proven ability to meet deadlines.
Proficient with Microsoft Office Suite or related software.
Time management and attention to detail, ability to multitask
Agility and adaptability with efficient problem-solving skills
Embrace a culture of accountability with a commitment to consistent growth, discipline, and doing the right thing for the sake of those you lead.
Education and Experience
High School Diploma or equivalent
3+ years customer service experience (preferably retail)
1-2 years management/leadership experience
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
Prolonged periods of standing
Must be able to stoop, squat & reach
Must be able to lift 15 pounds at times
Required
Preferred
Job Industries