Job Title

DevOps Support Engineer

Location

Bogotá, Colombia – Hybrid (3 días presencial, 2 remoto)

Contract Type

Permanent – Full-time

Schedule

Monday to Friday – 12:00 pm to 8:00 pm (Colombia time)

Required Languages

English: Advanced (80–95%)

Requirements

Must-have experience

• 2 to 4 years of experience in DevOps or technical support roles.
• Linux system administration and performance tuning.
• CI/CD tools: Jenkins, Nexus, Sonar, AWX or Ansible.
• Monitoring tools: Prometheus or Datadog.
• Container technologies: Docker and Kubernetes.
• Infrastructure automation: Terraform, Ansible.
• Experience in cloud environments (e.g., Azure).
• Scripting and automation for deployments.
• Strong communication and problem-solving skills.
• Production environment support experience.

Nice-to-have experience

• Cloud-native automation workflows.
• Customer-facing technical support.
• Network troubleshooting and performance analysis.
• Familiarity with ITIL practices.

Responsibilities

• Provide technical support for CI/CD and cloud infrastructure.
• Troubleshoot incidents and resolve application or system issues.
• Automate provisioning and deployment processes.
• Collaborate with cross-functional teams to ensure reliability and scalability.
• Participate in cloud migration and infrastructure optimization initiatives