About the Role: ServiceNow DevOps Web Administrators are primarily responsible for the design, development, implementation, and maintenance of the Network Operations Center (NOC) ServiceNow instance. As a secondary duty, ServiceNow DevOps Web Administrators are responsible for the maintenance of the NOC website. The ideal candidate will work closely with the rest of the DevOps team, NOC leadership, Vendors, and customers. The key skills required for this position are ServiceNow administration and development, secure web programming, UX/UI design, and database administration. These engineers work closely with the other DevOps engineers and occasionally do work to assist these other engineers in tasks traditionally not associated with ServiceNow administration.

Responsibilities

• Develops, implements, and maintains all aspects of the NOC ServiceNow instance.
• Leads the change management of the ServiceNow instance.
• Assists in defining the future direction of the NOC ticketing systems
• Uses common developer languages such as HTML, C#, JavaScript, CSS, JSON, and Python to build and sustain NOC web applications
• Ensures that NOC Web applications are secure
• Tests and documents software for web sites
• Works with designers and developers of the AviatCloud web services in order to deliver NOC web applications that match the rest of the AviatCloud environment and are delivered through the AviatCloud website
• Writes, modifies, and debugs software for web sites
• Writes code to generate web pages, access databases, and business logic servers
• Supports the DevOps manager in making changes within the DevOps team in order to improve traceability and predictability of the DevOps team’s work.
• Other duties as assigned.
  
  

Qualifications & Competencies

• Associate degree in Computer Science, equivalent training, or experience
• 3+ years of experience in ServiceNow development and administration
• Minimum 2 years' experience working with HTML and CSS
• Minimum 1 year of experience working with databases such as MongoDB and SQL
• Proficient in JSON, Python, C#, HTML, CSS, and JavaScript
• ITIL v4 Foundation level certified
• Experience with Visual Studio and open-source software development
• Strong grasp of security principles as they apply to application development
• Machine learning and automation experience preferred
• Self-starter with strong self-management skills
• Fluent in English, with strong verbal and written communication skills.
• Ability to organize and manage multiple priorities