Desktop Support Technician

A Fortune 50 financial services company is currently seeking a Desktop Support Technician to join their growing team in Vienna, Virginia.

About the Opportunity:
We are looking for a highly skilled candidate with advanced interpersonal skills, exceptional customer service, and experience supporting C-Suite executives. The ideal candidate will exhibit a professional presence and maturity, along with the ability to collaborate effectively with other team members in a "team-first" environment. Adaptability to a fast-paced, dynamic work setting is essential.

Qualifications:

• Strong oral and written communication skills.
• Experience with ticketing systems (ServiceNow or equivalent).
• Windows 10/11 experience.
• Proficiency in Microsoft Active Directory.
• Experience with desktop imaging technologies (MDT, LTI, ZTI).
• Expertise in Microsoft Office/365, Microsoft Outlook, and Teams.
• HP, Canon, and Toshiba printer support experience.
• Tier 1 or Tier 2 diagnostics and troubleshooting experience with hardware and software.
• Familiarity with PC, Laptop, and Thin Client devices.
• Experience in documenting operating procedures and adept ticket notation ability.
• Experience with Asset Management & Inventory Control - Scanning, updating, tracking, collection, and overall management of NF assets to ensure accuracy and availability of equipment.
• Perform employee moves to include equipment tear-downs, installs, and cable management.
• Ability to work independently and in a large group setting.
• Effective organizational, planning, and time management skills.

Nice to Have:

• A+ Certification.
• Windows 10/11 Certification.
• Citrix knowledge.
• Awareness of financial institution security protocols.
• SCCM knowledge.