Role Name: Desktop Support

Location: Sparks, NV (Onsite from day one )

Duration: Contract

Job Description

" Update DC Sheet/Inventory

" Update DC Portal

" Server OS installation.

" Server Configuration

" Update Firmware, BIOS and drivers etc.

" Vendor co-ordination for hardware issue

" Share Logs with Vendor for hardware issue

" Vendor Escorting in DC

" Parts received and return

" Server Mounting

" Server Movement

" Rack Movement

" Prepare Gatepass for Device Movement

" Escorting Vendor in MUX Room

" Coordination with Network Team

" Network Connectivity

" Coordination with Teams (VM, Storage, Backup & Unix)

" Maintain DC Store (Server Part Only)

" Coordinate with Custom for Material inspection

" Coordinate with Logistics Team

" PO and Invoice status check

" Maintain Authorization Sheet (DC, MUX & Fire Proof Safe)

" MUX room cleanup

" DC cleanup

" Check and maintain Power and Cooling in DC

" Labeling on Racks and Devices

" Client servers issues

" provide Recording Backup as per admin request

" Tape Movement to Fire Proof Safe

" ATS Installation

" ATS Configuration

" PDU Installation

" Reports

" Remedy and Tasks

" Mail update (1.) - Conduct periodic audits across LoBs to ensure adherence to regulatory compliance and CoE processes

" Collate audit findings, analyse the same and prepare reports on the findings

" Support to the LoB HR to come up with an action plan based on the audit finding

" Follow up with the LoB HR for execution of action plans to ensure closure of non-compliance

" Prepare reports periodically for the CoE review with the Senior Management

" Share reports / data with the LoB HR leaders on a periodic / ad-hoc basis to help them monitor their average resource cost targets / wage bill as a % of revenue / other relevant KPPs and metrics

" Track lateral hiring as per the lateral hiring grid / other metrics relevant to LoBs and share reports with them as and when required

" Compile data and prepare monthly / quarterly update reports as per the requirement of LoBs and CoE

" Share reports with the supervisor for review and circulation to relevant stakeholders

" Provide inputs (if any) on improving the current reports

" Study the HR plan and understand requirements from the CoE

" Understand the requirements from LoBs; Document the requirements for automation / enhancement of the process and share with supervisor for review

" Provide recommendations to the supervisor on the design / change of HR processes basis their implications in HCL context, best practices through competitor analysis and research material available

" Pilot and test the new process; Prepare training material, support socialization of the same across Business Units

" Coordinate with the LoB HR and Business leaders to enable rollout of the new processes

" Follow up with the Process and Policies Team to ensure right automation and policy document updation due to changed processes

" Respond to customer queries as and when required and escalate to supervisor when required

Thanks & Regards

Ankur Raghav

Team Lead

Direct: +1 609-766-0119

Email: [email protected]

4365 Route 1 South, Suite 105 Princeton, NJ 08540