Role: Desktop Support Engineer

Location: Santa Clara, Onsite (5 days a week)

Duration: 3 months+

Job Description: We are seeking a highly skilled Desktop Support Engineer with solid experience in Dell Latitude hardware platforms to assist with the migration from Windows 10 to Windows 11. This is a short-term, 3-month project, requiring the candidate to work onsite in Santa Clara for all 5 days of the workweek. The ideal candidate should have extensive experience with Microsoft Intune, Windows 11 imaging, device enrollment for systems not hardware hashed, as well as troubleshooting Microsoft BitLocker encryption, Crowdstrike EDR, VPN connectivity, user data migration, and strong PowerShell scripting skills. This role requires strong communication skills, as the engineer will collaborate closely with the client’s IT End User Service Manager and work as part of a project team.

Key Responsibilities:

• Lead the migration from Windows 10 to Windows 11, ensuring minimal disruption to user operations.
• Utilize Microsoft Intune for device management, deployment, and device enrollment for systems not hardware hashed.
• Manage the Windows 11 imaging process and deployment to new systems, particularly on Dell Latitude hardware platforms.
• Troubleshoot Microsoft BitLocker encryption issues and ensure devices are properly encrypted during migration.
• Resolve Crowdstrike EDR issues and ensure devices are secure throughout the migration.
• Provide VPN connectivity support, resolving network-related issues as part of the migration.
• Oversee user data migration to new laptops, ensuring smooth transfer and continuity of files and settings.
• Utilize PowerShell scripting to automate processes, enhance migration efficiency, and streamline troubleshooting tasks.
• Collaborate directly with the client IT End User Service Manager, providing regular updates on project progress and challenges.

Qualifications:

• Strong experience with Dell Latitude hardware platforms and troubleshooting hardware-specific issues.
• Extensive experience with Microsoft Intune, particularly in device management, deployment, and device enrollment for systems not hardware hashed.
• Proven experience in Windows 10 to Windows 11 migration, including imaging, upgrades, and deployment.
• Strong troubleshooting skills with Microsoft BitLocker encryption, Crowdstrike EDR, and VPN connectivity.
• Experience in user data migration and ensuring seamless transitions to new laptops.
• Proficiency in PowerShell scripting to automate tasks and manage system configurations during migration.
• Excellent communication skills and the ability to work effectively with both internal teams and external clients.
• Ability to work onsite in Santa Clara, 5 days a week for the duration of the 3-month project.

Desired Skills:

• Certification in Microsoft Intune or related desktop support technologies.
• Prior experience with remote troubleshooting and supporting remote employees is a plus.
• Familiarity with Dell Latitude models and hardware configurations is highly desirable.