Salary: $25.00 to $30.00 hourly

Description

We are seeking a bilingual (Japanese/English) Desktop Support Specialist to join our IT team. The ideal candidate will provide technical support for end users, including hardware, software, and network issues, with a strong focus on supporting Japanese-speaking employees or clients. This role requires excellent troubleshooting skills, customer service, and fluency in both Japanese and English.

Responsibilities

• Deliver technical support for software, hardware, and network systems, ensuring timely issue resolution.
• Provide specialized assistance to Japanese-speaking users, addressing their IT needs effectively.
• Manage and maintain system configurations, ensuring optimal performance and user accessibility.
• Troubleshoot and resolve issues related to Active Directory, backup technologies, and configuration management.
• Support mobile devices, including Android and Apple products, ensuring seamless functionality.
• Collaborate with team members to implement and manage Cisco and Citrix technologies.
• Perform regular maintenance and updates for Dell hardware and other computer systems.
• Ensure proper documentation of support activities and resolutions for future reference.
• Monitor and address system alerts to prevent potential disruptions.
• Deliver excellent customer service while adhering to company standards and best practices.
  
  
  

Requirements

• Fluency in both Japanese and English, with strong communication skills.
• Proven experience in desktop support, including troubleshooting hardware, software, and network issues.
• Expertise in technologies such as Active Directory, Cisco, Citrix, and Dell systems.
• Familiarity with Android and Apple devices, including configuration and maintenance.
• Knowledge of backup technologies and configuration management processes.
• Ability to deliver exceptional customer service in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Experience documenting technical solutions and maintaining organized records.
  
  
  

Rates are open for discussion per market price*

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